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Oncommand Insight failed to launch

Anyone come across the error of Oncommand Insight Failed To Launch error ?

(screen shot attached)

Re: Oncommand Insight failed to launch

Yep

(I have been doing this for 7 years).

What does c:\users\%username%\sanscreen-client.log say? Or, if you are on XP, c:\documents and settings\%username%\sanscreen-client.log

Question - did you recently upgrade OCI? That can require you to clean out your Java cache - Control Panel -> Programs -> Java (you may need to go to 32bit control panel), and on the general page, there is a way to clean out cached applets, etc. Clear everything out, and relaunch the client

Re: Oncommand Insight failed to launch

Cleared the cahce (log file is a representation of the attempt after I cleared everything in the java cache..) from a  win7 64 bit machine

Behold the log info

013-06-12 16:27:42,207  INFO [javawsApplicationMain] com.onaro.commons.keystore.CertificateDownloader (CertificateDownloader.java:124) - CertificateDownloader - Need to download and install certificate for IP myserver, port 443

2013-06-12 16:27:42,533  INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:275) - Opening connection to OnCommand Insight Server

2013-06-12 16:27:42,694  INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:314) - Closing server connection

2013-06-12 16:27:42,695  INFO [javawsApplicationMain] com.onaro.sanscreen.client.ejb.SessionsManager (SessionsManager.java:275) - Opening connection to OnCommand Insight Server

2013-06-12 16:27:44,969 ERROR [javawsApplicationMain] com.onaro.client.leekui.WindowPlatformRunnable (WindowPlatformRunnable.java:26) - Failed to create Client window:

java.lang.reflect.UndeclaredThrowableException

    at com.sun.proxy.$Proxy6.isLoginWarningEnabled(Unknown Source)

    at com.onaro.sanscreen.client.MainDirector.isLoginWarningEnabled(MainDirector.java:457)

    at com.onaro.sanscreen.client.MainDirector.userAgreeLoginWarningMessage(MainDirector.java:404)

    at com.onaro.sanscreen.client.MainDirector.main(MainDirector.java:309)

    at com.onaro.sanscreen.client.SANscreenClientPlatformRunnable.createWindow(SANscreenClientPlatformRunnable.java:43)

    at com.onaro.client.leekui.WindowPlatformRunnable.doRun(WindowPlatformRunnable.java:24)

    at com.onaro.commons.osgi.AbstractPlatformRunnable$1.call(AbstractPlatformRunnable.java:19)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.commons.osgi.AbstractPlatformRunnable.run(AbstractPlatformRunnable.java:26)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:574)

    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:195)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

    at org.eclipse.equinox.launcher.WebStartMain.basicRun(WebStartMain.java:73)

    at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

    at org.eclipse.equinox.launcher.WebStartMain.main(WebStartMain.java:51)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at com.sun.javaws.Launcher.executeApplication(Unknown Source)

    at com.sun.javaws.Launcher.executeMainClass(Unknown Source)

    at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)

    at com.sun.javaws.Launcher.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

Caused by: java.rmi.RemoteException:

*** Exception occurred on server ***

*** Reason          : Failed to get session: LoginSession

*** Possible cause  : Server Down

*** Troubleshooting : Restart Server

************************************; nested exception is:

    java.lang.RuntimeException: javax.naming.NamingException: Could not dereference object [Root exception is org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)]

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:352)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler$1.call(SessionsManager.java:466)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invokeImpl(SessionsManager.java:481)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invoke(SessionsManager.java:399)

    at com.onaro.commons.lang.reflect.FilterInvocationHandler.invoke(FilterInvocationHandler.java:22)

    at com.onaro.commons.lang.reflect.NotificationInvocationHandler.invoke(NotificationInvocationHandler.java:68)

    ... 37 more

Caused by: java.lang.RuntimeException: javax.naming.NamingException: Could not dereference object [Root exception is org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)]

    at com.onaro.commons.lang.OnaroExceptionUtils.throwException(OnaroExceptionUtils.java:78)

    at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:256)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:342)

    ... 43 more

Caused by: javax.naming.NamingException: Could not dereference object [Root exception is org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)]

    at org.jnp.interfaces.NamingContext.getObjectInstanceWrapFailure(NamingContext.java:1508)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:824)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:688)

    at javax.naming.InitialContext.lookup(Unknown Source)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory$1.call(SessionsManager.java:517)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory.createSession(SessionsManager.java:525)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:568)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:563)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:62)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:51)

    at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:253)

    ... 44 more

Caused by: org.jboss.remoting.CannotConnectException: Can not connect http client invoker after 1 attempt(s)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:271)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)

    at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)

    at org.jboss.remoting.Client.invoke(Client.java:2070)

    at org.jboss.remoting.Client.invoke(Client.java:879)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.ejb3.proxy.impl.remoting.IsLocalProxyFactoryInterceptor.invoke(IsLocalProxyFactoryInterceptor.java:104)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.aspects.remoting.PojiProxy.invoke(PojiProxy.java:62)

    at com.sun.proxy.$Proxy8.createProxyBusiness(Unknown Source)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.SessionProxyObjectFactory.createProxy(SessionProxyObjectFactory.java:129)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.stateless.StatelessSessionProxyObjectFactory.getProxy(StatelessSessionProxyObjectFactory.java:79)

    at org.jboss.ejb3.proxy.impl.objectfactory.ProxyObjectFactory.getObjectInstance(ProxyObjectFactory.java:161)

    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)

    at org.jnp.interfaces.NamingContext.getObjectInstance(NamingContext.java:1483)

    at org.jnp.interfaces.NamingContext.getObjectInstanceWrapFailure(NamingContext.java:1500)

    ... 55 more

Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: Certificate signature validation failed

    at sun.security.ssl.Alerts.getSSLException(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.fatal(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.Handshaker.fatalSE(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)

    at org.jboss.remoting.transport.http.HTTPClientInvoker$5.run(HTTPClientInvoker.java:1310)

    at java.security.AccessController.doPrivileged(Native Method)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.getOutputStream(HTTPClientInvoker.java:1306)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.useHttpURLConnection(HTTPClientInvoker.java:367)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:253)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)

    at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)

    at org.jboss.remoting.Client.invoke(Client.java:2070)

    at org.jboss.remoting.Client.invoke(Client.java:879)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.ejb3.proxy.impl.remoting.IsLocalProxyFactoryInterceptor.invoke(IsLocalProxyFactoryInterceptor.java:104)

    at org.jboss.aop.joinpoint.MethodInvocation.invokeNext(MethodInvocation.java:102)

    at org.jboss.aspects.remoting.PojiProxy.invoke(PojiProxy.java:62)

    at com.sun.proxy.$Proxy8.createProxyBusiness(Unknown Source)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.SessionProxyObjectFactory.createProxy(SessionProxyObjectFactory.java:129)

    at org.jboss.ejb3.proxy.impl.objectfactory.session.stateless.StatelessSessionProxyObjectFactory.getProxy(StatelessSessionProxyObjectFactory.java:79)

    at org.jboss.ejb3.proxy.impl.objectfactory.ProxyObjectFactory.getObjectInstance(ProxyObjectFactory.java:161)

    at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)

    at org.jnp.interfaces.NamingContext.getObjectInstance(NamingContext.java:1483)

    at org.jnp.interfaces.NamingContext.getObjectInstanceWrapFailure(NamingContext.java:1500)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:824)

    at org.jnp.interfaces.NamingContext.lookup(NamingContext.java:688)

    at javax.naming.InitialContext.lookup(Unknown Source)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory$1.call(SessionsManager.java:517)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$PhysicalSessionFactory.createSession(SessionsManager.java:525)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:568)

    at com.onaro.sanscreen.client.ejb.SessionsManager$SessionFactory.create(SessionsManager.java:563)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:62)

    at com.onaro.commons.util.CachingFactory.create(CachingFactory.java:51)

    at com.onaro.sanscreen.client.ejb.SessionsManager.getPhysicalSession(SessionsManager.java:253)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.getSession(SessionsManager.java:342)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler$1.call(SessionsManager.java:466)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invokeImpl(SessionsManager.java:481)

    at com.onaro.sanscreen.client.ejb.SessionsManager$MyInvocationHandler.invoke(SessionsManager.java:399)

    at com.onaro.commons.lang.reflect.FilterInvocationHandler.invoke(FilterInvocationHandler.java:22)

    at com.onaro.commons.lang.reflect.NotificationInvocationHandler.invoke(NotificationInvocationHandler.java:68)

    at com.sun.proxy.$Proxy6.isLoginWarningEnabled(Unknown Source)

    at com.onaro.sanscreen.client.MainDirector.isLoginWarningEnabled(MainDirector.java:457)

    at com.onaro.sanscreen.client.MainDirector.userAgreeLoginWarningMessage(MainDirector.java:404)

    at com.onaro.sanscreen.client.MainDirector.main(MainDirector.java:309)

    at com.onaro.sanscreen.client.SANscreenClientPlatformRunnable.createWindow(SANscreenClientPlatformRunnable.java:43)

    at com.onaro.client.leekui.WindowPlatformRunnable.doRun(WindowPlatformRunnable.java:24)

    at com.onaro.commons.osgi.AbstractPlatformRunnable$1.call(AbstractPlatformRunnable.java:19)

    at com.onaro.commons.lang.ClassLoaderUtils.execute(ClassLoaderUtils.java:21)

    at com.onaro.commons.osgi.AbstractPlatformRunnable.run(AbstractPlatformRunnable.java:26)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.internal.app.EclipseAppContainer.callMethodWithException(EclipseAppContainer.java:574)

    at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:195)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:110)

    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:79)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:386)

    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:179)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549)

    at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504)

    at org.eclipse.equinox.launcher.WebStartMain.basicRun(WebStartMain.java:73)

    at org.eclipse.equinox.launcher.Main.run(Main.java:1236)

    at org.eclipse.equinox.launcher.WebStartMain.main(WebStartMain.java:51)

    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

    at java.lang.reflect.Method.invoke(Unknown Source)

    at com.sun.javaws.Launcher.executeApplication(Unknown Source)

    at com.sun.javaws.Launcher.executeMainClass(Unknown Source)

    at com.sun.javaws.Launcher.doLaunchApp(Unknown Source)

    at com.sun.javaws.Launcher.run(Unknown Source)

    at java.lang.Thread.run(Unknown Source)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:72)

    ... 66 more

Caused by: sun.security.validator.ValidatorException: Certificate signature validation failed

    at sun.security.validator.SimpleValidator.engineValidate(Unknown Source)

    at sun.security.validator.Validator.validate(Unknown Source)

    at sun.security.ssl.X509TrustManagerImpl.validate(Unknown Source)

    at sun.security.ssl.X509TrustManagerImpl.checkTrusted(Unknown Source)

    at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(Unknown Source)

    at sun.security.ssl.ClientHandshaker.serverCertificate(Unknown Source)

    at sun.security.ssl.ClientHandshaker.processMessage(Unknown Source)

    at sun.security.ssl.Handshaker.processLoop(Unknown Source)

    at sun.security.ssl.Handshaker.process_record(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.readRecord(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.performInitialHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.security.ssl.SSLSocketImpl.startHandshake(Unknown Source)

    at sun.net.www.protocol.https.HttpsClient.afterConnect(Unknown Source)

    at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(Unknown Source)

    at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(Unknown Source)

    at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(Unknown Source)

    at org.jboss.remoting.transport.http.HTTPClientInvoker$5.run(HTTPClientInvoker.java:1310)

    at java.security.AccessController.doPrivileged(Native Method)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.getOutputStream(HTTPClientInvoker.java:1306)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.useHttpURLConnection(HTTPClientInvoker.java:367)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.makeInvocation(HTTPClientInvoker.java:253)

    at org.jboss.remoting.transport.http.HTTPClientInvoker.transport(HTTPClientInvoker.java:176)

    at org.jboss.remoting.MicroRemoteClientInvoker.invoke(MicroRemoteClientInvoker.java:169)

    at org.jboss.remoting.Client.invoke(Client.java:2070)

    at org.jboss.remoting.Client.invoke(Client.java:879)

    at org.jboss.aspects.remoting.InvokeRemoteInterceptor.invoke(InvokeRemoteInterceptor.java:60)

    ... 66 more

Caused by: java.security.SignatureException: Signature does not match.

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    ... 93 more

Re: Oncommand Insight failed to launch

I am having the same issue - completely uninstalled java, rebooted, reinstalled, no dice.  Java version 1.6.41 if that helps anything.  crazy part?  Worked fine 2 weeks ago....

Forgot to add, this is launching the client FROM the OCI server (2008 R2) - cannot launch from a Window 7 (64 bit) machine either....

Message was edited by: Eric Blecke

Re: Oncommand Insight failed to launch

In Java settings in the Control Panel -> Network Settings . Is it set to Use Browser Settings?

I am wondering if you are running the client through a web proxy, or something that could be impacting SSL/TLS:

Caused by: java.security.SignatureException: Signature does not match.

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    at sun.security.x509.X509CertImpl.verify(Unknown Source)

    ... 93 more

That is a digital certificate message I haven't seen before. Are you able to run the client locally on the OCI server?

Re: Oncommand Insight failed to launch

Hey Eric,

On a 6.4.0 lab machine I just uninstalled 6u38 and installed 6u45 and had no problems launching the client. Could you post your client log, or send it to me via PM?

Thanks

Matt

Re: Oncommand Insight failed to launch

Lord knows I wish I could send the logs, but I can't.  I am going to mess with the browser settings in Java, only because we have been having some "odd" issues with IE <whatever version we are on>  We don't have a proxy server, but if I can change the default browser to Firefox, that may be the fix....I will report back shortly....

" Is it set to Use Browser Settings" - this is what keyed me in to my thought pattern ....

Re: Oncommand Insight failed to launch

No change.  Bummer.  Will parse the logs and send pertinent information.....will have to be tomorrow though - thanks for your help!

Re: Oncommand Insight failed to launch

Making Firefox the default browser did not help.  I was planning to upgrade to 6.4 anyway, but wanted to get a backup done before I did that...current environment is 6.3.3....

Re: Oncommand Insight failed to launch

Hey Eric, are you sending OCI ASUP? If yes, PM me the site name in the upper right hand corner, and I can see if we are getting extended logs from y'all, which may offer some ideas.

I'd recommend getting a case open with support, but I may have some cycles later this afternoon to look at your extended logs if we have them