Active IQ Unified Manager Discussions

Problems adding OSSV 3.0 x64 hosts to Protection Manager 4.0.1 - error number 13114

reide
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I'm running into a problem when I attempt to add my OSSV 3.0 host to Protection Manager.  Everything (OSSV & DFM) is running on a single host within a virtual machine.

HOST = Windows 2008 R2 Datacenter 64-bit (see screenshot of host details)

HOSTNAME = opsmgr.ontapsim.com

HOST UTILITIES = 5.3

HOST AGENT = 2.7

OSSV AGENT = 3.0 for Windows 2008 64-bit

DFM = 4.0.1 with NMC 3.0.1

The Host Agent has already been added to Operations Manager and is used for FSRM.  No problems there.

When I attempt to use Protection Manager to add my OSSV 3.0 host (Hosts -> OSSV -> Add), I receive the error message listed below.   I have no idea why I'm getting this error, and the error message provides no useful information.  What's odd is that I was able to successfully add my OSSV 3.0 hosts in the past when I was running Operations Manager 4.0 and NMC 3.0.  Its when I refreshed my environment and installed Ops Mgr 4.0.1 that the problem appeared.  I'd like to see if anyone else sees the same behavior before I open a BURT.

=== CLIENT ===
Version=3.0.1.4123
Build=3.0.1
OS Name=Windows Server 2008
OS Arch=x86
OS Version=6.1

=== ERROR ===
com.netapp.nmf.userinterface.error.ResourceErrorDetails

=== MESSAGE ===
Failed to run ping monitor on host opsmgr.ontapsim.com (75).

=== DETAILS ===
Internal error. (Error 13114)

=== CORRECTIVE ACTION ===
No suggested corrective action is available.

=== STACK TRACE ===
Failed to run ping monitor on host opsmgr.ontapsim.com (75). (name=ONTAP_EINTERNALERROR,errno=13114,desc=Internal error.)
at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.lang.reflect.Constructor.newInstance(Unknown Source)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoMapperUtil.createExceptionInstance(NaErrnoMapperUtil.java:38)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoMapper.getNaErrno(NaErrnoMapper.java:1285)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoException.getNaErrno(NaErrnoException.java:103)
at netapp.sumo.toolkit.zephyr.errno.NaErrnoException.getNaErrno(NaErrnoException.java:162)
at com.netapp.nmf.userinterface.error.ErrorDetailsFactory.createErrorDetails(ErrorDetailsFactory.java:44)
at com.netapp.nmf.userinterface.exception.NaExceptionHandler.handleException(NaExceptionHandler.java:134)
at com.netapp.nmf.datam.hosts.ossv.wizards.OssvWizardUtilities.listHostsAndStoreInModel(OssvWizardUtilities.java:540)
at com.netapp.nmf.datam.hosts.ossv.wizards.OssvWizardUtilities.listHostsAndStoreInModel(OssvWizardUtilities.java:462)
at com.netapp.nmf.datam.hosts.ossv.wizards.addnew.HostInfoDescriptor.aboutToHidePanel(HostInfoDescriptor.java:107)
at com.netapp.nmf.userinterface.wizard.ActionController.onNext(ActionController.java:73)
at com.netapp.nmf.userinterface.wizard.ActionController.actionPerformed(ActionController.java:42)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.AbstractButton.doClick(Unknown Source)
at javax.swing.plaf.basic.BasicRootPaneUI$Actions.actionPerformed(Unknown Source)
at javax.swing.SwingUtilities.notifyAction(Unknown Source)
at javax.swing.JComponent.processKeyBinding(Unknown Source)
at javax.swing.KeyboardManager.fireBinding(Unknown Source)
at javax.swing.KeyboardManager.fireKeyboardAction(Unknown Source)
at javax.swing.JComponent.processKeyBindingsForAllComponents(Unknown Source)
at javax.swing.JComponent.processKeyBindings(Unknown Source)
at javax.swing.JComponent.processKeyEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.KeyboardFocusManager.redispatchEvent(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.dispatchKeyEvent(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.preDispatchKeyEvent(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.typeAheadAssertions(Unknown Source)
at java.awt.DefaultKeyboardFocusManager.dispatchEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.Dialog$1.run(Unknown Source)
at java.awt.Dialog$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Dialog.show(Unknown Source)
at java.awt.Component.show(Unknown Source)
at java.awt.Component.setVisible(Unknown Source)
at java.awt.Window.setVisible(Unknown Source)
at java.awt.Dialog.setVisible(Unknown Source)
at com.netapp.nmf.userinterface.wizard.Wizard.showModalDialog(Wizard.java:236)
at com.netapp.nmf.datam.hosts.ossv.HostsOssv.showAddNewOSSVHostWizard(HostsOssv.java:375)
at com.netapp.nmf.datam.hosts.ossv.HostsOssv$1.doActionCallback(HostsOssv.java:224)
at com.netapp.nmf.userinterface.actionbuilder.ActionBuilder$1.actionPerformed(ActionBuilder.java:256)
at org.bushe.swing.action.BasicAction.propogateActionEvent(BasicAction.java:269)
at org.bushe.swing.action.BasicAction.actionPerformedTemplate(BasicAction.java:243)
at org.bushe.swing.action.BasicAction.actionPerformed(BasicAction.java:224)
at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
at java.awt.Component.processMouseEvent(Unknown Source)
at javax.swing.JComponent.processMouseEvent(Unknown Source)
at java.awt.Component.processEvent(Unknown Source)
at java.awt.Container.processEvent(Unknown Source)
at java.awt.Component.dispatchEventImpl(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
at java.awt.Container.dispatchEventImpl(Unknown Source)
at java.awt.Window.dispatchEventImpl(Unknown Source)
at java.awt.Component.dispatchEvent(Unknown Source)
at java.awt.EventQueue.dispatchEvent(Unknown Source)
at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
at java.awt.EventDispatchThread.run(Unknown Source)

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