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Problems to connect to my Netapps from VPN or a remote office in my company

Hola Folks !

I 'm having serious problems to connect since when we installed the Netapp in 2 office in our company. Normally i need to connect remotly to another machine desktop in the same site of the netapp to enter and use the equipment. I cannot connect using VPN or from my office in another city. This using System Manager 2.0.1, 2.0.2 even 3.0. With SSH i can connect using nas_bmc port.

I will like to know what can we check to solve this issue.

regards,

Daniel Sandoval

System Technologist

Chevron Venezuela

Re: Problems to connect to my Netapps from VPN or a remote office in my company

As long as you can ping the controller from the VPN, and you can establish a connexion to port 80 or 443 it should be fine

Re: Problems to connect to my Netapps from VPN or a remote office in my company

Daniel,

Are you having trouble connecting to another machine via RDP protocol,

or having trouble connecting with System Manager to a NetApp storage device?

Seems like you have two issues?

Charlie

Re: Problems to connect to my Netapps from VPN or a remote office in my company

If you are receiving the error "Permission denied: connect" please see this public report:

http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=626839