2011-07-18 08:08 AM
Hi, SANscreen v6.1.3, trying to configure RAU. https://:443 works fine. Installation success, SANscreen Acq running, did 'net start' and successfully completed. Unable to see the entry in my SANscreen server Acquisition Units. Kindly help. Regards, John Jr.
2011-07-19 04:19 AM
No, the RAU simply needs IP connectivity to TCP 443 (or whatever the SANscreen server's https port is configured as), and the ability to resolve the simply host name to the appropriate IP address.
Data source service packs must be applied to RAUs as well as SANscreen servers - this ensures their framework code level, as well as supporting infrastructure (MIBs, any scripts) are consistent with the server code level
2011-07-19 08:13 AM
This is what I tried and the results:
I did a https://10.19.86.211:443 -> and the sanscreen server is accessible on this port in my RAU server.
I checked with netstat -aon -> Found that there is an entry for this IP 10.19.86.211:443 TCP listening. Which means my RAU server is listening to the sanscreen server on port 443.
But when I go back to sanscreen server, and check in acquisition unit, the RAU unit is not listed.
However, to my surprise, when installed RAU to a local machine (just to test) residing in the same domain, it gets registered within no time. Which means my RAU and SANscreen servers are running on same server code level.
My RAU server is well configured and has complete internet access.
The port 443 is free and able to listen to sanscreen server.
Have met the software and hardware requirements
Hope this data might help.
Regards, John Jr.
2011-07-20 08:04 AM
Matt the log files read like this...
2011-07-20 12:20:39,454 INFO [main] com.onaro.sanscreen.acquisition.framework.mgmt.CertificateDownloader (CertificateDownloader.java:84) - CertificateDownloader - Need to download and install certificate for IP 10.19.86.211
2011-07-20 12:25:39,954 ERROR [main] com.onaro.sanscreen.acquisition.framework.Main (Main.java:68) - Main - failed to start services: Failed to start acquisition - Failed to connect to server for 300000 seconds
com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to start acquisition - Failed to connect to server for 300000 seconds
Caused by: com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to connect to server for 300000 seconds
Caused by: com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to lookup session AcquisitionFacadeSession 2011-07-20 15:42:19,618 ERROR [Thread-2] com.onaro.sanscreen.acquisition.framework.Main (Main.java:317) - Main - Stop listener thread existed! 2011-07-20 15:44:19,618 ERROR [main] com.onaro.sanscreen.acquisition.framework.Main (Main.java:240) - Main - Failed to signal acquisition service to stop... java.net.SocketException: Connection reset
Hope that helps.
Regards, John Jr.
2011-07-21 07:41 AM
The RAU looks like it gave up attempting to reconnect - try restarting the SANscreen Acq service
If that doesn't work, I am guess that when you installed the RAU, you told the installer the SANscreen server name was 10.19.86.211. It may not like that.
To remediate, either reinstall the RAU or
on the RAU machine, run regedit
There is a parameter in there that will have 10.19.86.211 in it as a string. Change that to the hostname of the SANscreen server, and restart the SANscreen Acq service