2013-01-07 03:11 PM
Hi I’m trying to set up OnCommand Balance 18.104.22.168.
The Guide says to select Admin>Licenses.
The web interface has NO ADMIN menu, I am logging in as
Admin and I am unable to add anny resources/Array’s etc.
Please what am I missing?
2013-01-08 07:48 AM
A screen capture of what you are visually able to see in the Web browser GUI would be helpful for me to fully understand your issue. That said, if you are not able to see the entire MENU bar at the top of the browser screen as shown in the attached picture (Image 2), that would be a java issue. Sometimes upgrading java or re-installing Java will correct this behavior. This can be quickly verified by using a different computer to view Balance.
Seen in Image 2, is an example of a User login into a Balance web browser GUI using a Balance "USER" account. User accounts remove the Admin and Configuration tabs from the top menu shown in Image 2. thus preventing NON admin users from changing system settings or removing discovered inventory.
Lastly, try logging in as login: support password: netapp this is the admin level account for NetApp Global Support
OnCommand Balance SE
2013-01-18 07:05 AM
The missing menu bar is most likely a JAVA issue. There are three things you can try to correct the issue.
1) Use a different Browser, if you are currently using Internet Explorer then try using Firefox or Chrome to see if the menu appears.
2) Update or ReInstall JAVA ww.java.com Add/remove programs. Del install the standard version of java
3) try viewing Balance from a different computer. This will prove that the issue is java and that it is isolated to that computer.
I have see a few occasions where everything appears to be ok with JAVA but it did display the menu bar. Reinstalling java corrected the issue in every case.
With Best regards,
OnCommand Balance SE
2013-01-20 01:43 PM
I managed to resolve my issue and you are right on.
IE 9. required compatibility mode turned off, however as I still experienced "anomalies" I installed Firefox and this now works as expected.
IE 9 was inconsistent with the interface and things would at times not work.
The best solution with Balance is use Firefox.
2013-02-05 02:12 PM
Excellent, thank you for kind followup. Both Firefox and IE are officially supported and Yes, Firefox seems to just work well.
Chrome, Opera and Safari are also highly successful and used throughout the field.
If you found the above mentioned please mark as Answered.
OnCommand Balance SE/SME