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System Manager 3.1.2 won't start

System Manager 3.1.2 won't start on any virtual machine I install the application on using either Windows 7 or 8.1

 

When starting the application I get the error message below:

 

UNable to access the SystemManager.ks file because OnCommand System Manager failed to authenticate the file. Delete the SystemManager.ks file and launch OnCommand System Manager again.

 

So having a look around it says that it should be located in C:\Users\%Username%\NetApp\SystemManager.ks the only problem is that file or folder don't exist.

 

What else can I try to get this working? it works fine from my laptop but I need to be able to use it from virtual machines as well.

Re: System Manager 3.1.2 won't start

Hi,

 

This is due to a bug: http://mysupport.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=592472

Refer https://library.netapp.com/ecmdocs/ECMP12353475/html/GUID-0EF1D8A7-47C6-4665-8DEA-1FCF5C3EBE18.html for workaround.

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Re: System Manager 3.1.2 won't start

But what can you do when that folder structure isn't there?

 

c:\Users\user_name\NetApp\SystemManager