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Unable to log in to FQDN of DFM console

Hi,

Successfully installed the Unified Manager on RHEL 6.4 and have not been unable to resolve this weird issue.

Logging into just the hostname from my PC works:

http://foo-bar:8080/

But using the full name

http://foo-bar.my.domain.com:8080/

Fails with an Internal Server Error:

==ERROR==

com.netapp.nwf.client.userinterface.error.DefaultErrorDetails

 

==TIME==

2013-07-26 15:19:45,928

 

==MESSAGE==

Internal Server Error: Check if any of the services are temporarily unavailable. Additional information might be available in the server error log.

 

==DETAILS==

No details are available.

 

==CORRECTIVE ACTION==

No suggested corrective action is available.

 

==LOCATION==

Location is not specified.

 

==BROWSER INFO==

App Name: Netscape

App Version: 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36

App Codename: Mozilla

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36

Platform: Win32

Cookie Enabled: true

Things I've tried so far.

  • Set localHostName option
    • dfm option set localHostName=foo-bar.my.domain.com
  • Modify ServerName in
    • /opt/NTAPdfm/conf/httpd.conf.tmpl
    • Tried hostname, fqdn, localhost, and IPs without success
  • Tried all supported web browsers

Any help would be appreciated!

Thanks.

Re: Unable to log in to FQDN of DFM console

Hi Tom,

        What is the version of OCUM that you are running. Can you try accessing the same with IP address instead of FQDN ?

Pls open a support case with netapp against bug 737800

Regards

adai

Re: Unable to log in to FQDN of DFM console

Both short name or ip address work in my experience - only FQDN fails.

Kevin

Re: Unable to log in to FQDN of DFM console

Hvae you tried to set the port to :80.  One thing I did is do that.

Re: Unable to log in to FQDN of DFM console

Hi Adai,

Running latest version 5.2 of Unified Manager on Red Hat 6.4 x64.

Yes, I can access it via the IP address.

I opened a case and will relay the bug number.

Thanks!

Tom

Re: Unable to log in to FQDN of DFM console

I made the change to port 80 but it still didn't work. 

Good troubleshooting idea though, Thanks.

Had a discussion with NetApp support.  And we were able to access the FQDN from a browser on the same subnet as the server.

We think it may related to ping requests being blocked.

Re: Unable to log in to FQDN of DFM console

As part of OCUM 5.2 some security enhancements were done. That may be one of the reason for this issue.

Regards

adai

Re: Unable to log in to FQDN of DFM console

Just wanted to add a "me too" on hitting this feature.   Can not access the OCUM 5.2 install (upgraded from 5.1) via the FQDN, but can using the IP address.

Adai - I've opened a case referencing the bug you mentioned - I wish bug details would be viewable.   I can send you a message with the case number if you are interested.

-Jeff

Re: Unable to log in to FQDN of DFM console

Hi Jeff,

     Could you give me the case number ? I will work with internal folks to make sure that we have the bug details and workaround viewable.

Regards

adai

Re: Unable to log in to FQDN of DFM console

I have another me too. Workaround/fix available?

Thanks,

Tom