2014-03-03 10:28 AM
Is there a way to configure autosupport in UM6.1RC1 to use a proxy when sending like you can do on the NetApp filers themselves? When trying to send an autosupport in UM6.1RC1, it always fails and I think that is the reason. Thanks in advance.
2014-03-04 12:56 AM
Thanks for reporting!
Sending AutoSupport via Proxy is not a supported option in UM6.1RC1. AutoSupport are sent to NetApp using pre-configured URL, so request you to check whether "support.netapp.com" is reachable from UM deployments. However it is not clear whether you are using "Web Interface", "Maintenance Console (Send to NetApp/Email)" or "Enabled Periodic AutoSupport" to send AutoSupport.
Which of the below step was carried out when you encountered the issue?
To identify the cause and resolve the issue, please carry out one of below steps whichever is applicable based your actions outlined above:
2014-03-04 11:57 AM
First and foremost, thanks for the information and assistance with this.
1) When generating an autosupport via the Web UI I receive this error.
2) When generating an autosupport from the maintenance console using the "Post to NetApp" option I receive this error.
3) Using the maintenance console and sending the autosupport via email seems to work ok. Is there a default email address to send to NetApp?
4) Periodic AutoSupport is enabled but not being received by NetApp.
2014-03-04 12:19 PM
Please open a case with technical support and post case number here. Once you have the case number, generate an AutoSupport from the maintenance console (email only since posting to NetApp is not functioning), generate a Support Bundle (make a note of the name), retrieve the Support Bundle (login as maintenance user and SFTP or SCP the Support Bundle off the box) and upload both the Support Bundle and the AutoSupport file to the case directory (see this KB: https://kb.netapp.com/support/index?page=content&id=1010090).