2012-08-14 06:01 AM
I upgraded a DFM 4.x instance to 5.x and have never managed to view the new report feature. It always stays in 'loading...' state:
I have tried several different browsers, on different PCs, so I don't think it's a browser issue.
How can I troubleshoot or resolve?
Solved! SEE THE SOLUTION
2012-08-14 07:50 AM
Is this browser being launched from windows 7? If so you will hit this. Browsers from Windows 7 are not supported.Also can you check if you are running a supported version of browser like IE 8 or Firefox 3.x. The supported version pops up when you launch it in an unsupported browser version.
2012-08-19 09:30 AM
I had our Engg team look into it. They did a service restart and now the data shows up. Can you check and let us know if you still face this issue ?
2012-08-19 11:02 PM
Yes, it is working now. How should the user know that this is the correct course of action to take? Is there an error printed to a log file? Or maybe the absence of messages to a log file?