2 weeks ago
We tried to upgrade unified manager from 7.0 to 7.1P3 using the ISO file by following the below steps
After step 12 it throws an error message stating failed loading the ISO file.
We mounted the ISO file from CD/DVD and from Datastore as well still we got the same error at step 12
We checked the checksum value of the downloaded file, it looks same as mentioned in NetApp site.
A message is displayed that Unified Manager will be unavailable during the upgrade process, andwill resume after completion.
A warning is displayed, reminding you to back up the virtual machine on which the virtual appliance resides.
The upgrade process and the restart of Unified Manager services can take several minutes to complete.
Attention: Because of a change to the upgrade script, the first time you upgrade from Unified
Manager 7.1 you will see the message the upgrade mechanism has been updated, please restart the upgrade process. You must restart the upgrade process at this point.
exact error is ISO mount failed . we copied ISO on a datastore and we were able to see that CD drive was connected in summary tab-->hardware section of the VM in vcenter.
anyone came across same error?
a week ago
Can you check if the .iso is mounted?
edit settings\cd/dvd drive\
device status needs to be checked.
Then go back to the management console, run upgrade, upgrade should work. See attached screenshot for details.
You may have seen a mount error on the Virtual Center. That error message should be dismissed before the upgrade process can begin.
Let me know if this helps.
a week ago
Hi Julia, I did that device status check and it shows connected but still the error stays same ISO mount failed.
is there any way to go into the appliance and check if the appliacne it self able to see the mounted ISO rather than chaking from vmware side?
that will be a real check to make sure its mounted correctly.
In the initial notes I see that the upgrade was attempted from 7.0 to 7.1P3 but in the detailed
steps I am seeing that OCUM 7.2 ISO was selected for upgrade ie, in step 7 "Select the
You can upgrade to Unified Manager version 7.2 only from instances of Unified Manager 7.1.