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WFA Integration with Service Now

I am trying to create the workflow which can fetch some ticket information from Service Now and based on that the workflow should be invoked and excuted? How Service Now ticketing tool can be integrated with WFA?

Re: WFA Integration with Service Now

WFA allows users to add commands and create workflows with these commands. These commands are powershell or perl scripts.  These scripts can be used to call APIs or CLIs exposed by service now.

 

 

WFA also has REST apis for listing, executing and monitoring workflows in addition to doing other things. These apis can be called from service now. If you haven't already you should install WFA and tale a look a some of the commands that are shipped with it.  Once WFA is installed the REST api docs can be seen at the URL https://<WFAServer>/rest/docs

Re: WFA Integration with Service Now

You may find this thread related to Service Now integration with NetApp of help : https://communities.netapp.com/docs/DOC-17033.

Re: WFA Integration with Service Now

@paragp    -Thanks for ur reply.I have WFA installed..I have developed one of the workflow in which i need to add the feature of reading the ticket from service now and run the workflow accordingly.

 

For Ex: Someone creates the ticket that I want to create the CIFS share as a request in ticket. Now I have thought 2 ways.

 

One way is we can read that ticket from WFA and run the workflow accordingly.

 

Second way is we can make one script outside of wfa which can read ticket and pass the parameters to invoke my workflow and work according to parameter. So which use case is possible and feasible according to you?If any other use case u have then suggest it if you dont mind.