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could not add domainusers onto new added filers via Operation Manager

Need another help from experts.

Under "Management", and the "Host Users", I could not add domain users onto a new added filers, and getting the following message. I am sure the domain user is fine, since it has already existed on the other filers.  This may not be a big issue, since I can use useradmin domain user command to do the same, however, I am wondering what settings caused the issue? and Operation Manger may not be in right state.

Cifs has already been setup, and AD entry is created. I can run cifs lookup domainid on the filer without an issue

Error

: Could not add domain user domainname\username to the usergroup(s). Reason: Look up failed for the given domain user

Re: could not add domainusers onto new added filers via Operation Manager

can anybody please share your ideas please?