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dfm failed to get encryption key

Hi all,

We experienced a dfm crash at a customer site. After reinstalling the linux server and the dfm software we mounted our database again that is on an external lun. Now we get the error failed to get encryption key for all hosts within dfm. If I add new hosts monitor is working. However, all former hosts get the encryption error. We use ssh for authentication with the storage systems. Is there any possibility to fix this? Any hints are highly appreciated. Thanks in advance.

Regards

Stefan Kellner, PSC

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

Sep 28 11:05:46 [dfmmonitor:ERROR]: [10903:0x7f07e331d950]: Failed to get encryption key

dfm failed to get encryption key

Hi,

  While creating dfm db backups was "-n" option used?

  Check this BURT 480539.

Thanks,

  Arun