Subscribe
Accepted Solution

scheduled report created but not send via email

Hi,

I've installed OnCommand/DFM v5.0.2. I'm trying to schedule a report through the Reports tab. The report gets created ( can see it in Program Files/Netapp/Datafabric Manager/DFM/Reports on the server) and I get an email from DFM Manager saying "scheduled report ran successfully" (I've set up my account to receive all warning level alerts) but I never get the email containing the report. I entered the same email address when scheduling the report as I have when setting myself up to receive alerts. What am I missing ?

Many thanks,

Eoin

Re: scheduled report created but not send via email

Are you seeing any error in your dfmscheduler.log or dfmserver.log ? with respect to the scheduled email ?

Regards

adai

Re: scheduled report created but not send via email

Hi,

I can't find a file called dfmscheduler.log.

In dfmserver.log I see "Created schedule..." at the time I scheduled the report. The only error I see in that file is  around once a day it is saying "could not open directory: c:/program files/netapp/datafabric manager/DFM/dataExport".

There are no errors in DFMEvent.log

Thanks,

Eoin

Re: scheduled report created but not send via email

Hi Eoin,

Are you able to share the report...? If you able to share the report then can you share the output of "dfm report schedule designer list/detail" command.  

Regards,

Gireesh

Re: scheduled report created but not send via email

Hi Eoin,

Can you run dfm report schedule designer detail CLI and confirm the  e-mail address listed there for the reports ?

PS C:\Users\Administrator> dfm report schedule designer list

ID     Name                 Report                     Schedule

------ -------------------- -------------------------- --------------------

  1555 pradeepl@netapp.com  aggregates-report          Weekly on Sunday at 12 hours 0 minutes

PS C:\Users\Administrator> dfm report schedule designer detail 1555

ID               1555

Name             pradeepl@netapp.com

Report           aggregates-report

Report Arguments Global

Schedule         Weekly on Sunday at 12 hours 0 minutes

Archival Format  pdf

Email Addresses  pradeepl@netapp.com

Last Run Time    2012-08-13 11:08:02.000000

Last Run Result  Succeeded

Re: scheduled report created but not send via email

Thanks for your replies. Here's what I get - the email addresses are correct. Like I said, we get the information event email to say the report schdule ran successfully we just never get the report emailed to us.

C:\Users\deoin2>dfm report schedule designer list

ID     Name                 Report                     Schedule

------ -------------------- -------------------------- --------------------

   258 eoin.dickson@ts2-labs.com(4) volumes-capacity-report    Daily at 15 hours

35 minutes.

   243 eoin.dickson@ts2-labs.com(1) aggregates-report          Daily at 9 hours

50 minutes.

   262 eoin.dickson@ts2-labs.com(5) qtrees-capacity-report     Daily at 16 hours

28 minutes.

   246 chris.pender@ts2-labs.com aggregates-capacity-report Daily at 10 hours 32

minutes.

   250 eoin.dickson@ts2-labs.com(2) events-current-report      Daily at 11 hours

43 minutes.

   238 eoin.dickson@ts2-labs.com aggregates-capacity-growth-report Daily at 14 h

ours 14 minutes.

   254 eoin.dickson@ts2-labs.com(3) aggregates-capacity-report Daily at 16 hours

18 minutes.

   265 chris.pender@ts2-labs.com,eoin.dickson@ts2-labs.com storage-systems-capac

ity-report Daily at 11 hours 58 minutes.

C:\Users\deoin2>dfm report schedule designer detail 265

ID               265

Name             chris.pender@ts2-labs.com,eoin.dickson@ts2-labs.com

Report           storage-systems-capacity-report

Report Arguments Global

Schedule         Daily at 11 hours 58 minutes.

Archival Format  pdf

Email Addresses  chris.pender@ts2-labs.com,eoin.dickson@ts2-labs.com

Last Run Time    2012-08-13 11:58:03.000000

Last Run Result  Succeeded

Re: scheduled report created but not send via email

What about sharing the report..? Are you getting the email after sharing the report..? Can you share a report and let me know either you are getting the email or not .

Regards,

Gireesh

Re: scheduled report created but not send via email

Sorry, I had not tried sharing the report. That helps, as I am getting "Unable to share the report: Could not zip and email. Please refer dfm and dfmserver logs for more detailed information."

In dfm.log I am seeing "Could not email the report output... Reason:Checking Mailing Server configuration". Is there another place I need to enter the mail server details ?

Re: scheduled report created but not send via email

Could you please provide the output of "dfm option list | findstr /-i smtp" command. I just want to know whether you gave valid SMTP server or not.

Also, may I know how many records you have in report...? Are you able to share the report which have very less records.

Regards,

Gireesh

Re: scheduled report created but not send via email

The command gives -

SMTPServerBackup

SMTPServerName                        gbedftsexm301

SMTPServerPort                        25

gbedftsexm301 is the name of our mailhost.

I'm not sure what you mean by how many record I have in report. I tried to share tjhe simplest report I could see, storage capacity/capacity/storage systems which should have only 2 lines but I still get the error.