DARZ is a digital evolution provider. As a global platform for IT and technology innovation, the company acts as a full-service IT provider that has its own high-security data center and at the same time markets basic modular services in the field of public and private cloud and colocation. DARZ’s customer Helpium.de is an Internet platform for IT support that connects PC users with specialists. Users seeking help will find experts who can remotely assist with their computer issues. Once on the platform, users can describe their problems and find assistance from registered, independent specialists.
Once the specialist logs into the Helpium platform and connects to customers and their computers, highly sensitive customer data is transmitted and stored. Therefore, for Helpium the protection and security of the data is the highest priority. For this reason, Helpium used dedicated server capacity hosted in German data centers. A cloud solution was not previously an option because at that time solutions available in the market did not meet the high safety requirements. However, the use of traditional static servers did not offer the required and desired flexibility, scalability and performance either. Helpium were keen to get the flexibility and scalability of the Hyperscalers while adhering to the strict German data protection requirements.
With NetApp Private Storage as a Service developed by DARZ, Helpium can use a shared hybrid cloud model that meets its requirements for security, flexibility and scalability. At the same time Helpium benefits from the quality of a dedicated enterprise class storage system. The storage systems are operated by DARZ according to German privacy policies, in their own highly secure data center and are connected with secure network connections on a dedicated fiber infrastructure to all cloud providers that Helpium can use for their computing resources as needed.
In addition, customers of this solution can combine several Hyperscalers to an overall solution, for example: SaaS from Amazon Web Services with Infrastructure-as-a-Service from VMware vCloud Air. This hybrid cloud solution allows Multi-cloud sourcing.
As a dynamically growing start-up Helpium particularly benefited from the freedom of choice between the cloud providers. This provides the company with the necessary flexibility, scalability and rapid time to market. At the same Helpium keeps the control over the data and is able to guarantee its customers 100% data security.
- German data protection guidelines and data security are fully met, while still using Hyperscalers
- the central data storage makes data migration obsolete when switching between private and public cloud infrastructure, because of the simultaneous access
- hybrid cloud allows the combination of Hyperscalers and is a key enabler for multi Cloud Sourcing
- Enterprise Storage feature set and performance to be used in combination with compute resources from the Hyperscalers
The customer quotes about the project
"As a dynamically growing start-up we particularly benefit from the freedom of choice between the cloud providers in DARZ solution. Thanks to the new product NetApp Private Storage as a Service, we can now rely on a unique shared hybrid cloud model that meets all the requirements of security, flexibility and scalability. "
By: Holger Karcher, founder and CEO of Helpium
From the Product, Solutions and Alliances Marketing EMEA team