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ONTAP 8.3.1 licenses owner are set to "none"

Cannot enable any license on 8.3.1 in cluster mode.

 

netapptest3::> version
NetApp Release 8.3.1: Mon Aug 31 08:49:20 UTC 2015

netapptest3::> license show
(system license show)

Serial Number: 1-80-000008
Owner: netapptest3
Package Type Description Expiration
----------------- ------- --------------------- --------------------
Base license Cluster Base License -

Serial Number: 1-81-0000000000000004082368511
Owner: none
Package Type Description Expiration
----------------- ------- --------------------- --------------------
NFS license NFS License -
CIFS license CIFS License -
FCP license FCP License -
4 entries were displayed.

 

----------

 

The working licenses on 8.3.2RC1:

 

netapptest2::> version
NetApp Release 8.3.2RC1: Thu Nov 05 09:26:12 UTC 2015

netapptest2::> license show
(system license show)

Serial Number: 1-80-000008
Owner: netapptest2
Package Type Description Expiration
----------------- ------- --------------------- --------------------
Base license Cluster Base License -

Serial Number: 1-81-0000000000000004082368511
Owner: netapptest2-02
Package Type Description Expiration
----------------- ------- --------------------- --------------------
NFS license NFS License -
CIFS license CIFS License -
SnapMirror license SnapMirror License -
4 entries were displayed.

 

 

Re: ONTAP 8.3.1 licenses owner are set to "none"

You've added licenses to the database, but perhaps they do not correpsond to a serial number of any node in the cluster.

 

Try this:

node show -fields serialnumber,systemid

The serial number in the license need to match the value of the serialnumber field of one of the nodes.

 

 

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.

Re: ONTAP 8.3.1 licenses owner are set to "none"

I finally figured it out that you need to change both nodes for serial number and system ID to match the license key.

After that, licenses are working and right owner is set to the node.

Re: ONTAP 8.3.1 licenses owner are set to "none"

Can you please post the output after resolving the issue?

Re: ONTAP 8.3.1 licenses owner are set to "none"

Here is some sample output from a new vsim.

 

Here my licenses are loaded but they are not owned by any node.  I bolded/colored the key fields.

test823::system license> show

Serial Number: 1-80-000008
Owner: test823
Package           Type    Description           Expiration
----------------- ------- --------------------- --------------------
Base              license Cluster Base License  -

Serial Number: 1-81-0000000000000004082368511
Owner: none
Package           Type    Description           Expiration
----------------- ------- --------------------- --------------------
NFS               license NFS License           -
CIFS              license CIFS License          -
iSCSI             license iSCSI License         -
FCP               license FCP License           -
SnapRestore       license SnapRestore License   -
SnapMirror        license SnapMirror License    -
FlexClone         license FlexClone License     -
SnapVault         license SnapVault License     -
SnapLock          license SnapLock Compliance License -
SnapManagerSuite  license SnapManagerSuite License -
SnapProtectApps   license SnapProtectApp License -
SnapLock_Enterprise license SnapLock Enterprise License -
Insight_Balance   license OnCommand Balance     -
14 entries were displayed.

And thats because the serial number in the license doesn't match the serial number of my node:

test823::> node show -fields serialnumber,systemid 
node       serialnumber systemid   
---------- ------------ ---------- 
test823-01 4026532-14-4 4026532144 

So I'll reboot to the loader and change my serial number to match the license:

VLOADER> printenv SYS_SERIAL_NUM
4026532-14-4
VLOADER> setenv SYS_SERIAL_NUM 4082368-51-1
VLOADER> printenv SYS_SERIAL_NUM
4082368-51-1
VLOADER> boot

Note in this case I am only changing the serial number.  I only have one node, so I don't need to worry about having unique sysids within my cluster.  Changing the sysid is more effort.

 

After it boots into cDOT, I can see my new serial number:

test823::> node show -fields serialnumber,systemid 
node       serialnumber systemid   
---------- ------------ ---------- 
test823-01 4082368-51-1 4026532144 

test823::> 

And I can see that my licenses are now owned by my node:

test823::> license show
  (system license show)

Serial Number: 1-80-000008
Owner: test823
Package           Type    Description           Expiration
----------------- ------- --------------------- --------------------
Base              license Cluster Base License  -

Serial Number: 1-81-0000000000000004082368511
Owner: test823-01
Package           Type    Description           Expiration
----------------- ------- --------------------- --------------------
NFS               license NFS License           -
CIFS              license CIFS License          -
iSCSI             license iSCSI License         -
FCP               license FCP License           -
SnapRestore       license SnapRestore License   -
SnapMirror        license SnapMirror License    -
FlexClone         license FlexClone License     -
SnapVault         license SnapVault License     -
SnapLock          license SnapLock Compliance License -
SnapManagerSuite  license SnapManagerSuite License -
SnapProtectApps   license SnapProtectApp License -
SnapLock_Enterprise license SnapLock Enterprise License -
Insight_Balance   license OnCommand Balance     -
14 entries were displayed.

test823::> 

The other, better, option is to just install the correct licenses.  But in this case my serial number wasn't covered by the published license keys so I changed the SYS_SERIAL_NUM to match the keys on hand.

 

If this post resolved your issue, help others by selecting ACCEPT AS SOLUTION or adding a KUDO.