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snapcreator 3.6P1 could not login: Unable to decrypt password

Hi Gurus

I met a strange issue.  I already installed jre 1.7u21 x64 and snapcreator 3.6P1

C:\Documents and Settings\Administrator>java -version

java version "1.7.0_21"

Java(TM) SE Runtime Environment (build 1.7.0_21-b11)

Java HotSpot(TM) 64-Bit Server VM (build 23.21-b01, mixed mode)

when I try to login, it report:

[gui-00001]Unable to decrypt password!

==ERROR==

java.lang.Exception

==TIME==

2013-04-25 13:52:25,858

==MESSAGE==

[gui-00001]Unable to decrypt password!

==DETAILS==

No details are availble.

==CORRECTIVE ACTION==

No suggested corrective action is available.

==LOCATION==

Location is not specified.

==BROWSER INFO==

App Name: Microsoft Internet Explorer

App Version: 4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1)

App Codename: Mozilla

User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.2; WOW64; SV1)

Platform: Win32

Cookie Enabled: true

in snapcreator.log

2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 13:58:05,280 (339453) [1593706424@qtp-2023799929-4] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:58:05,280 (339453) [1593706424@qtp-2023799929-4] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:58:05,280 (339453) [1593706424@qtp-2023799929-4] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 13:59:03,217 (397390) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:59:03,217 (397390) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:59:03,217 (397390) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 13:59:14,015 (408188) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 13:59:14,015 (408188) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 13:59:14,015 (408188) [1770842918@qtp-2023799929-6] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

2013-04-25 14:00:04,875 (459048) [1691409756@qtp-2023799929-7] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

2013-04-25 14:00:04,875 (459048) [1691409756@qtp-2023799929-7] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - SNAPCREATOR_EXEC: C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

2013-04-25 14:00:04,875 (459048) [1691409756@qtp-2023799929-7] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - PASSWORD: 53616c7465645f5fef37a7c3e57b272c8b44af42731847dea5934c152aa47427

I installed several times SC but never meet this kind of issue.  what's wrong about it?

Thanks and Best Regards!

TC

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

in manual, it said sth about gui-000001 error: 

Ensure that the encrypted

password in the configuration

file is correct.

I make sure the password what I enter during the installation is that one I try to login. 

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

It's really strange.

in log:  2013-04-25 13:52:25,827 (0   ) [502107878@qtp-2023799929-3] ERROR com.netapp.rre.snapcreator.service.SnapCreatorLogger - Unable to decrypt passwordCannot run program "C:/Program": CreateProcess error=2, ?????????

I am not sure why it run a program named "C:/Program"  which setting conduct this?

I tried to uninstall SC and delete all left files. then re-install SC.  but unlucky.  I tried to change the passwd during the installation,  but unlucky.

Finally I remove java and SC then re-install them in a difference path.  it works.  but I have no idea what's the root cause.


Re: snapcreator 3.6P1 could not login: Unable to decrypt password

This is strange.

Setting is SNAPCREATOR_EXEC in gui/etc/snapcreatorgui.conf file

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

no chance to check that. but thank you very much.  yes. it's really strange.  I met another issue.  will raise another thread.

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

Hi,

I have the same issue:

Receive error while trying to login to the application: "[gui-00001]Unable to decrypt password!"

And message in the snapcreator.log: Cannot run program "C:/Program"

I reinstalled in a new path without blanks and it works.

It seems to be a bug in the application not able to understand blanks...

Cheers

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

So strange. I install SC under default path many times but only one time to hit this.

Thanks for your update,  which OS version did you use? 2k8 or 2k3?

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

Hi,

I have W2K8R2.

After having installed to the none-default path, the login works but while trying the first backup I get the message that the Notes Plugin cannot be found at C:\Program Files\... So it seems to still looking at the default path.

Did you had the problem also?

I suspect it has to do with the Java Version because I have exactly the same you have: 1.7u21...

I will now try with java 1.6

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

Had the same issue on win2k8r2, i did a complete reinstall to "C:\NetApp_Snap_Creator_Framework" and since then everything works like a charm. Maybe some UAC issues.

Re: snapcreator 3.6P1 could not login: Unable to decrypt password

I installed SC many times under c:\program files  but it sounds no often to hit this issue.

I checked one I installed and the setting in gui/etc/snapcreatorgui.conf file

SNAPCREATOR_EXEC=C:/Program Files/NetApp/NetApp_Snap_Creator_Framework/scServer3.6p1/snapcreator.exe

it works well.  the java version is 1.7U15.  what's your java version?