Tech ONTAP Podcast Episode 51: Guided Problem Solving & Tech Support Chat

Guided Problem Solving & Tech Support Chat


This week, we welcome Ross Ackerman (@TheRossAckerman), Technical Director of Supportability, into the studio to talk about some exciting innovations within the support organization with regards to how customers and partners find solutions to problems. Guided Problem Solving is a new feature on the NetApp support site that does exactly what its name suggests – it guides people to solutions to solve problems based on workflow. In addition, we talk about the new live chat functionality and how these additions are already starting to see gains in the support center.



If you are new to the podcast, tune into any of our previous episodes to see what you may have missed. You can find Tech ONTAP Podcast episodes on the NetApp Blog.


Each week, the Tech ONTAP Podcast discusses all-things NetApp, interviews subject-matter experts, and provides insights into the storage industry. Follow the hosts on Twitter: Justin Parisi (@NFSDudeAbides), Glenn Sizemore (@glnsize), and Andrew Sullivan (@andrew_NTAP). Subscribe to the podcast on SoundCloudStitcher, or iTunes, or sign-up to receive the Tech OnTap newsletter.


Tech ONTAP Podcast