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VSC 4.2.1 - Failed to retrieve backup job list

Hello!

We have following configuration:

vCenter Server 5.5

Virtual Storage Console 4.2.1

We have configured all required backup jobs and there are working.

But since today we aren’t able to view/edit the backup job list in VSC.

We get the following error:

Failed to retrieve backup job list. Reason: FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

The restore view is working correctly:

Have anyone an idea?

   

Thanks

Dave

Re: VSC 4.2.1 - Failed to retrieve backup job list

Re: VSC 4.2.1 - Failed to retrieve backup job list

Thanks for your Answer.

The knowledgebase article describes what to if the Backup and Recovery feature no longer works.

In our case the recovery feature works fine and backups were made correct.

Only the view/edit of the backup scheduler does not work.

Here is our smvi.config:

Re: VSC 4.2.1 - Failed to retrieve backup job list


Here is the server.log

2013-10-11 10:51:58,176 [jobList:8865aa80e2b38c27d548faaf888c26e6:] INFO  - Starting to make a list of existing Jobs

2013-10-11 10:51:58,236 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,240 [::] DEBUG - Info:Setting a NULL job List

2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,271 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,303 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,304 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,336 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,367 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,400 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,401 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,432 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Virtual Machine

2013-10-11 10:51:58,436 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,437 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,468 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,502 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,533 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,566 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,567 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,602 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,635 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,667 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:58,700 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Entity is Datastore

2013-10-11 10:51:58,731 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - Found moref

2013-10-11 10:51:59,317 [::] DEBUG - Info:Setting a NULL job List

2013-10-11 10:51:59,443 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11019: Failure in ListJobAction: java.lang.ClassCastException

java.lang.ClassCastException

2013-10-11 10:51:59,445 [jobList:8865aa80e2b38c27d548faaf888c26e6:] ERROR - FLOW-11008: Operation failed: java.lang.ClassCastException

java.lang.ClassCastException

2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_TASK_FAILURE is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.TaskInstanceTemplate

2013-10-11 10:51:59,499 [jobList:8865aa80e2b38c27d548faaf888c26e6:] DEBUG - ASUP: The Failure FLOW_OPERATION_FAILED is not listed in the EMS/ASUP scenario. The class that created this erros is com.netapp.common.flow.Operation

2013-10-11 10:52:00,911 [::] DEBUG - Info:Setting a NULL job List

Re: VSC 4.2.1 - Failed to retrieve backup job list

Please check in the backups.xml file if the UUIDs for all the virtual machines to be backed up are listed correctly. Changing the structure of the data store (moving VMs etc ) may change the UUID of the vms.

In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

Re: VSC 4.2.1 - Failed to retrieve backup job list

I have the same problem with vCenter Server 5.5 and VSC 4.2.1 in the datacenter view, but i can see all my backup-jobs in the plugin view.

Re: VSC 4.2.1 - Failed to retrieve backup job list

Thanks Robin

 

That’s exactly my problem!

With the workaround “plugin view” everything is showed correctly.

 

Seems to be a bug in the datacenter view.

Re: VSC 4.2.1 - Failed to retrieve backup job list

Hi there,

same problem here. Problem occurs only in datacenter view.

Not critical, but still annoying. We would appreciate a solution for this...

Frank

Re: VSC 4.2.1 - Failed to retrieve backup job list

Hello,

Please check in the backups.xml file if the UUIDs for all the virtual machines to be backed up are listed correctly. Changing the structure of the data store (moving VMs etc ) may change the UUID of the vms.

In the backups.xml file ( responsible for the backup job ) each VM is pointed out as a name and UUID

Also see KB https://kb.netapp.com/support/index?page=content&id=2016512 and KB https://kb.netapp.com/support/index?page=content&id=1014396

Let us know the results

Re: VSC 4.2.1 - Failed to retrieve backup job list

Hello,

all mappings in backups.xml are correct.

Here are two event log entries which are generated each time this error occurs.

7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.Operation - FLOW-11008: Operation failed: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

 

7719478 [update-job6 35afec0fa7c19768326892f73bcae343] ERROR com.netapp.common.flow.TaskInstanceTemplate - FLOW-11019: Failure in ListJobAction: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable

java.lang.ClassCastException: com.netapp.smvi.data.metadata.Datacenter cannot be cast to java.lang.Comparable at java.util.TreeMap.compare(Unknown Source) at java.util.TreeMap.put(Unknown Source) at java.util.TreeSet.add(Unknown Source) at com.netapp.smvi.task.schedule.ListJobAction.filterBackupJobs(ListJobAction.java:113) at com.netapp.smvi.task.schedule.ListJobAction.execute(ListJobAction.java:77) at com.netapp.common.flow.TaskInstanceTemplate.execute(TaskInstanceTemplate.java:325) at com.netapp.common.flow.Operation.executeCurrentStack(Operation.java:133) at com.netapp.common.flow.Operation.execute(Operation.java:59) at com.netapp.common.flow.Threadpool$OperationThread.run(Threadpool.java:263)

Frank