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Re: VSC 5 - Account locked when try to access or edit Backup Jobs

I am having the same issue as described in the OP.

I tried Jeff King's solution from above with no luck. Disabling the SMVI service did allow us to continue working within vCenter without getting locked out, but prevents making any changes to backups or performing any restores.

Any solutions?

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Hi Lucien:

We are actively still working on this, however, try this newer procedure.  It may yield a bit more movement forward to a solution:

The Procedure:

•       Stop the VSC service

•       Delete the following files controllerconfigurations.dat, info.x, info.xout

•       Create a new RBAC user using this tool: https://communities.netapp.com/docs/DOC-19074/

•       The “vscadmin” user is invalid as an admin for VSC or other ZAPI products

•       Restart the VSC service

•       Wait until all discoveries complete

•       Modify credentials of all controllers/clusters using the new RBAC admin user created above

•       Confirm whether the account becomes locked out while using the plugin

This procedure is now defunct.  (5/8/14)  It's a known bug  http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=821600

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Hi Jeff!

I'm already using the RBAC admin (created with the tool) for the controllers. The AD account is still being locked though.

Regards, Christian

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

When I enter VSC and the Backup Jobs, this is what the vxpd.log says exactly on that time point:

2014-04-22T09:22:21.424+02:00 [13516 error 'SoapAdapter']

--> Required parameter password is missing

-->

--> while parsing call information for method Login

--> at line 1, column 81

-->

--> while parsing SOAP body

--> at line 1, column 70

-->

--> while parsing SOAP envelope

--> at line 1, column 0

-->

--> while parsing HTTP request for method login

--> on object of type vim.SessionManager

--> at line 1, column 0

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Hello,

same Problem! Any solution yet?

greetz

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Hello folks,

I had the same issue after upgrading the VSC from version 4.2.1 to 5.0. My issue was gone after I set the default credential for the storage systems again. You can find this setting in the webclient when clicking on the NetApp-Icon -> Configuration -> Set default credentials

After setting the correct credentials for your storage systems please run the a discovery task afterwards. (Storage Systems -> Update all)

There was a similar issue in earlier releases. Your AD-Account was locked once you entered invalid credentials for the storage systems.

Please let me know if it solves your issue.

Cheers!

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Hello,

Thanks for help but it doesnt work for me.

The think i worry about is, that the backup work fine and creating new

jobs too. But the domain account im logged in the WebClient getting locked

emediatly. This happens only with domain accounts, not with

administrator@vsphere.local.

The bad request comes from the Server where is the VSC installed, not from

vCenter Server (appliance). On the Server VSC is installed (Windows) i can

see the bad request in the logfile.

Sry for my bad english!

Mit freundlichen Grüßen

Stephan Hübenthal

Von: alexmattes <xdl-communities@communities.netapp.com>

An: Stephan Hübenthal <stephan.huebenthal@bg-phoenics.de>

Datum: 06.05.2014 13:55

Betreff: - Re: VSC 5 - Account locked when try to access

or edit Backup Jobs

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

created by alexmattes in VMware - View the full discussion

Hello folks,

I had the same issue after upgrading the VSC from version 4.2.1 to 5.0. My

issue was gone after I set the default credential for the storage systems

again. You can find this setting in the webclient when clicking on the

NetApp-Icon -> Configuration -> Set default credentials

After setting the correct credentials for your storage systems please run

the a discovery task afterwards. (Storage Systems -> Update all)

There was a similar issue in earlier releases. Your AD-Account was locked

once you entered invalid credentials for the storage systems.

Please let me know if it solves your issue.

Cheers!

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Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Hello!

I have a case with the Netapp support and they have confirmed that this is a bug (Bug ID 821600).

You may follow it here:   http://support.netapp.com/NOW/cgi-bin/bol?Type=Detail&Display=821600

At the present time there is no public information available. This is where it will be published when more information becomes available.

At the moment the only workaround is to use a local account to login to vCenter.

Regards, Christian

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Same issue here. I've found that it happens anytime a NetApp view or screen loads. More specifically, it is during the several seconds it is taking for them to load. It also happens as soon as you click on “vCenter” in the web client. During this time you will notice the NetApp “Storage Systems” and “Backup Jobs” are blank or dashes. After several seconds they will show the number of NetApps and Backup jobs.

I assume this delay is when it's busy retrying (something) with your domain account name and an incorrect password. I say "something" since the screens will load. If the screens still load OK, it could probably skip the step that's busy locking out your account.

You will have to keep unlocking your account in between switching to the different VSC screens. This is a major issue and am a bit surprise the version was released or not fully tested.

I signed up for the Bug watch and will see if NetApp has a work around. Until then, we will try to avoid using the vSphere Web Client. Thankfully the backups still work.

Re: VSC 5 - Account locked when try to access or edit Backup Jobs

Thanks Christian for this post! 

What we need is everyone on this thread to do is create a case (if you haven't already) with NetApp Support and explain that you have likely encountered Bug 821600.

What this does is helps us put more resources from engineering on the problem to get it fixed. 

The more people that officially call in to our support line and get a case set up, the more likely it will be fixed faster!

Cheers all,

-Jeff