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NetApp Wins in the Association of Support Professionals Best Support Websites of 2026
August 20, 2026- San Jose, CA The NetApp® Support Site won an Association of Support Professionals Best Support Website in 2026 award for the ninth year in a row. The Association of Support Professionals (ASP) has held this competition for over 20 years. It has changed in that time to keep pace with ever-evolving…
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NetApp Wins in the 13th Annual 2026 Globee® Awards for Excellence
San Jose, CA – April 2026 – NetApp is honored to be named a Silver Award winner in the 13th Annual 2026 Globee® Awards for Excellence, a globally participated program that recognizes achievements across industries. This recognition highlights NetApp for its contributions to excellence for enabling Generative Artificial…
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NetApp Wins Two Silver Stevie® Awards in the 2026 Stevie Awards for Sales & Customer Service
San Jose, CA – January 29, 2026 – NetApp has won two Silver Stevie® Awards – one in the Best Use of AI in Customer Service and one in the Best Use of Chatbots or AI Assistants in Customer Service categories in the 20th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the…
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Have You Tried the New Support API Catalog?
Now APIs are at your fingertips - access and use APIs on demand We’re excited to introduce our new API Catalog on the NetApp Support Site, designed specifically for our customers and partners. This powerful tool allows you to access and utilize a variety of APIs “on demand,” streamlining your workflows and enhancing…
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Elevate Your Support Experience – Try the GenAI Search!
Have you tried the generative answering (GenAI) capability in our Support Site Search? This award-winning state-of-the-art feature is designed to provide you with high-quality, AI-generated answers, improving search result accuracy and making your search experience more efficient and effective. What is Gen AI Search? Learn…
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NetApp Support Site - May, June, July, August and September 2025 Releases
The weekly releases included the following features and enhancements. You may need to log on to see features: Various * Feature description: Various features and bug fixes launched. * Releases included: * Elio and Search (Coveo Generative Answer/Gen AI)- various enhancements * Non-technical feedback form - various updates…
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NetApp Wins in the Association of Support Professionals Best Support Websites of 2025
August 21, 2025 San Jose, CA The NetApp® Support Site won an Association of Support Professionals Best Support Website in 2025 award for the eighth year in a row. The Association of Support Professionals (ASP) has held this competition for over 20 years. It has changed in that time to keep pace with ever-evolving…
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NetApp Support Site - May and June 2025 Releases
The weekly releases included the following features and enhancements. You may need to log on to see features: Various * Feature description: Various features and bug fixes launched. * Releases included: * Search and Elio- updated with Gen AI experience * Case - escalation "impact change" field now mandatory and various…
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NetApp Knowledge Base wins CXone Expert Innovation Award and Most Admired Award for 2023
The second edition of CXone Expert Customer Recognition Awards saw the NetApp Knowledge Base (KB) clinch two customer appreciation awards—The CXone Expert Innovation Award and the CXone Expert Most Admired Award. This is the second year in a row that the NetApp KB team has won recognition awards from CXone Expert and…
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NetApp Support Site - March and April 2025 Releases
The weekly releases included the following features and enhancements. You may need to log on to see features: Various * Feature description: Various features and bug fixes launched. * Releases included: * Navigation - update to combine Cases and Parts on level 1 and fix of display in Chinese and Japanese * Assisted Support…