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NetApp Knowledge Base wins Nice CXone Expert AI Innovation Award
Recognition matters most when it reflects real impact. That is why NetApp Knowledge Base receiving the NiCE AI Innovation Award for Knowledge Management (KM) is more than a milestone—it is a signal of how AI is reshaping the way organizations create, connect, and deliver knowledge. For us, this recognition also reflects…
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Find What You Need, Faster: Explore the NetApp Cloud Customer Success Hub
At NetApp, our mission is simple: Empower customers to find the information they need with minimal effort. We know that timely, relevant information is key to leveraging your cloud solutions to their fullest potential. That’s why we’re excited to introduce the Cloud Customer Success Hub—your one-stop resource for…
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Unlock Cloud Success: Explore the New Playlist on NetApp KBTV!
The NetApp KBTV YouTube channel prioritizes customer self-service and aims to deliver exceptional video content created by NetApp's Technical Experts and Knowledge Domain Experts. The channel covers a wide range of topics on NetApp Products and Services, providing technical insights, learning resources, and support-related…
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NetApp Knowledge Base Wins a CXone Expert Award in 2025
NetApp Knowledge Base won the CXone Expert Award in 2025. This remarkable achievement marks the fourth consecutive year that our Knowledge Base has received a CXone Expert Customer Recognition Award. We were named the winners in this category for our exceptional and relentless pursuit of excellence in Knowledge Management…
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NetApp Knowledge Base wins CXone Expert Innovation Award and Most Admired Award for 2023
The second edition of CXone Expert Customer Recognition Awards saw the NetApp Knowledge Base (KB) clinch two customer appreciation awards—The CXone Expert Innovation Award and the CXone Expert Most Admired Award. This is the second year in a row that the NetApp KB team has won recognition awards from CXone Expert and…
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Hardware Replacement: Quick and Easy Video Guides
The NetApp KBTV YouTube channel prioritizes customer self-service and aims to deliver exceptional video content created by NetApp's Technical Experts and Knowledge Domain Experts. The channel covers a wide range of topics on NetApp Products and Services, providing technical insights, learning resources, and support-related…
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Ryan Mathews Wins Transformational Executive Award in Support Experience Awards
Ryan Mathews Oct. 14, 2024 - Congratulations to Ryan Mathews, Sr. Director, Digital Support Strategy at NetApp for winning the Transformational Executive Award in the 2024 Support Experience Awards. About the Support Experience Awards: Now in their second year, the Support Experience Awards celebrate excellence in customer…
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Visit the Customer Success Booth at INSIGHT 2024
The SMEs within the Customer Success team are excited to present helpful and exciting demos to our valued customers and partners during INSIGHT 2024. Check the demo schedule below for detailed topics and times. Day 1 - Tuesday, September 24, 2024 Time Topic Details 11:00 AM - 11:30 AM SAM Customer Presentation - The Value…
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NetApp Wins in the Association of Support Professionals Best Support Websites of 2024
August 13, 2024 San Jose, CA The NetApp® Support Site won an Association of Support Professionals Best Support Website in 2024 award for the seventh year in a row. The Association of Support Professionals (ASP) has held this competition for over 20 years. It has changed in that time to keep pace with ever-evolving…
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NetApp Knowledge Base Bags the CXone Expert KCS Award for 2024
NetApp Knowledge Base won the CXone Expert KCS Award for 2024. This remarkable achievement marks the third consecutive year that our Knowledge Base has received a CXone Expert Customer Recognition Award, and this is our second win in the KCS Award category. We were named the winners in this category for our exceptional and…