EOA BULLETIN
EOA-BCO-0507.doc
Business
Continuance Option EOA: CPC-0613-02
Original Date: 15 Oct 2006
|
CONFIDENTIAL |
This EOA
bulletin informs NetApp sales and NetApp partners about Network ApplianceTM
products that have come to the end of their availability lifecycle. Network
Appliance will continue to provide hardware and software support for these
products, as described in this bulletin.
- Summary
- NetApp Sales and Channel Partner
Responsibility
- NetApp Global Services
(NGS) Responsibility
- Customer
Communications
- Planned
Customer Notice
- Network Appliance Support
Policies after End of Availability
- Continuation of Hardware
Support
- Detailed Information for
NetApp Sales and NetApp Partners
This notification
announces the end of availability for the Business Continuance Option in the
May 2007 release of the Quote Tool. The
functionality will now be made available for new customers as part of the
NetApp Protection Manager product.
2. NetApp
Sales and Channel Partner Responsibility
Field sales and channel partners should inform and prepare all customers
who may be affected by the discontinuance of the products listed in this
bulletin. In particular, the field and partners need to understand and
communicate the Network Appliance policy for supporting discontinued
products. Please see section 4 for additional ways you can communicate EOA
notification information to your customers.
3. NetApp
Global Services (NGS) Responsibility
NGS is responsible for providing hardware and software support as
various products go through their lifecycles. This bulletin includes important
dates for support that will be communicated to all identifiable customers.
Domestic
The EOA information will be communicated to all customers who are subscribers
to the Customer
Product Communiqué database as part of the regular quarterly End of
Availability announcement. The customer notice in section 5 is scheduled
for distribution in May 2007. The notice will be sent via the Customer Product Communiqué e-mail
alias on NOW™. Please
ensure that your customers have an up-to-date e-mail address on the alias.
Sales and Channel Managers
You can greatly assist corporate in communicating EOA information to your
customers by forwarding the forthcoming customer notice to them via your own
e-mail aliases. Channel managers need to ask your reseller partners to
ensure that all their customers are notified. PLEASE DO NOT FORWARD THIS
EOA BULLETIN TO CUSTOMERS, BECAUSE IT IS AN INTERNAL-ONLY DOCUMENT.
International
International field offices are responsible for translating and distributing
the customer notice to all customers in their respective territories.
NOW Web Site
All customers (end users and resellers) can access the
EOA cumulative list posted on the external NOW site at any time: http://now.netapp.com/NOW/products/eoa/.
PartnerCenter Web Site
All NetApp partners can access this EOA Bulletin at http://www.netapp.com/mycommunities/PartnerCenter.
**********************************************************************
|
NETWORK APPLIANCE Customer Product Communiqué: CPC-0612-02 End of Availability (EOA) of Operations
Manager Business Continuance Option |
**********************************************************************
Dear Network Appliance Customer:
For your information and planning, this notice is meant to inform you that the Operations Manager Business Continuance Option will no longer be sold separately, but will become part of the new NetApp Protection Manager product.
Please note that while we are announcing the end of availability of this product, Network Appliance will continue to support it for three years after EOA. The effective End of Availability, End of Support, and Last Ship dates for all Network Appliance products are on the End of Availability page, located at http://now.netapp.com/NOW/products/eoa.
Last date to order these part numbers is May 07, 2007.
Go to the Index section and click on Software
for the following item:
|
Part Number |
Description |
Recommended Replacement |
|
SW-DFM-BCO |
Software,
Business Continuance Option |
NetApp Protection Manager |
Migration Path:
Existing
customers can migrate to NetApp Protection Manager, if they desire, for an
additional fee. Please contact your Network Appliance Sales or Channel Partner Representative
to assist you if you would like to purchase Protection Manager.
Service and Support
-------------------
If you would like to receive technical assistance
for any Network Appliance product, download software, manage
your service contracts, view your open cases, open an RMA, and more,
please go to the NOW™ (NetApp on the Web) site
at http://now.netapp.com.
NOW Self-Service Options
------------------------
- Register
online for NOW access at:
http://now.netapp.com/Self-Service/Start/Register.asp
- Subscribe to or unsubscribe from the
Customer Product Communiqué distribution list by
going to the Subscriptions area on NOW at
http://now.netapp.com/Self-Service/Custom/editConference.asp
and then select or clear the Field Alert option.
- Review,
order, and renew software subscriptions by clicking on
Manage Service Contracts from the Service and Support home
page on NOW at https://now.netapp.com/eservice/SupportHome.jsp.
********************************************************************
The purpose of this communication is for NetApp
to notify its installed base end users about End-of-Availability
information. The information contained herein and the distribution
list are Network Appliance confidential materials that
are subject
to restrictions on redistribution and that cannot be shared outside
of this e-mail distribution list.
********************************************************************
6. Network
Appliance Support Policies after EOA
Network Appliance announces End of Availability (EOA) dates for hardware
and software products as these products progress through their
lifecycles. EOA is defined as the last date by which a customer can place
an order for that product. End of Support (EOS) is defined as the last date
on which Network Appliance will provide support for that product. To
protect customers’
investments in these products, Network Appliance is committed to continue
supporting contract customers for a period of time after announcing End of
Availability.
7. Continuation
of Hardware Support
For all equipment under a hardware contract, Network Appliance will continue to repair or replace field replaceable units (FRUs) for a period of 5 years from the End of Availability date, for each hardware product. Network Appliance will continue to offer for sale new current or functionally equivalent network interface cards and host bus adapters for EOA systems for a period of at least 1 year after the End of Availability date for the system, based on availability. Network Appliance reserves the right to substitute functionally equivalent systems and peripherals that may possibly require a software upgrade.
8. Detailed
Information for NetApp Sales and NetApp
Partners
The following table shows the information that will be posted on the NOW EOA site concurrently with the planned Customer Product Communiqué.
|
Product |
Description |
End of Availability |
Last Shipment |
End of Support: |
End of Support: |
Replacement Product |
|
SW-DFM-BCO |
Software, Business Continuance Option |
07-May-2007 |
07-May-2007 |
07-Jun-2010 |
N/A |
NetApp Protection Manager |
|
Please contact your
Network Appliance Sales or Channel Partner Representative if you have
additional questions. |
Contact Information: Please contact your Network Appliance sales or
channel partner representative with questions concerning this bulletin.
© 2006 Network Appliance, Inc. All
rights reserved. Specifications subject to change without
notice. NetApp and the Network Appliance logo are registered trademarks
and Network Appliance and NOW are trademarks of Network Appliance, Inc. in the