Cloud Manager "Working Environment Failed" error

jsuttoncs — Wed, 04 Jun 2025 12:32:13 GMT

After discovering an on-prem AFF-A220 in Cloud Manager, when I double-click on the icon and try to get details about the cluster I get the error "Working Environment Failed". My AFF-A220 is running 9.5P2, then same as my Cloud Volumes ONTAP instance in AWS.

I also see this error in the event logs "

secd.dns.server.timed.out: DNS server #.#.#.# did not respond to vserver = admin Vserver within timeout interval." every so often as well. I have no idea what "vserver = admin" refers to whatsoever. I only have two SVMs, one being the system SVM.

That being said I have verified connectivity with the DNS from the AFF by running "

dns check -vserver na-cluster -name-server #.#.#.#".

I also have an older FAS6220 running DOT 9.1P8 and Cloud Manager works fine with it. Confused.

topic Cloud Manager "Working Environment Failed" error in NetApp Console

Cloud Manager "Working Environment Failed" error