Cloud Sync databroker fails to update

AlexandreOliveira — Wed, 04 Jun 2025 10:22:11 GMT

Hello,

Databroker is tryng to update itself but I see the following error messages on the databroker logs:

[2021-06-09T11:50:54.137] [ERROR] [MASTER] [0] [1679] [update] fatally failed due to error: self signed certificate in certificate chain

[2021-06-09T11:50:54.137] [INFO] [MASTER] [0] [1679] SEND MESSAGE: {"message":{"step":"INITIALIZE","status":"FAILED","reason":"self signed certificate in certificate chain","bundleUrl":https://repo.cloudsync.netapp.com/production/phoenix/data-broker_1.3.0.20068-77b36b3-production.zip,"bundleVersion":"1.3.0.20068-77b36b3-production","relationships":[{"relationshipId":"60c027616af36a1ef1e592b5","source":{"cifs":{"host":"pactual1.pactual.net","share":"/netapp","version":"2.1","provider":"cifs","path":"pactual1"}},"target":{"cifs":{"host":"10.12.99.245","share":"/pactual1_mig","version":"2.1","provider":"cifs"}},"scannerQueue":https://sqs.us-east-1.amazonaws.com/167338112540/CS_prod_scanner_60c027616af36a1ef1e592b5_1623205729859,"transferrerQueue":https://sqs.us-east-1.amazonaws.com/167338112540/CS_prod_transferrer_60c027616af36a1ef1e592b5_1623205729865,"settings":{"gracePeriod":30,"deleteOnSource":false,"deleteOnTarget":true,"objectTagging":true,"retries":0,"copyAcl":true,"files":{"excludeExtensions":[],"maxSize":9007199254740991,"minSize":0,"minDate":"1970-01-01","maxDate":null},"fileTypes":{"files":true,"directories":true,"symlinks":true},"compareBy":{"uid":true,"gid":true,"mode":true,"mtime":true},"schedule":{"syncInDays":1,"syncInHours":0,"syncInMinutes":0,"isEnabled":true,"syncWhenCreated":true,"nextTime":"2021-06-10T02:00:00.000Z"}}}],"groupId":"60b4ee00514879be812715c5","bundleEtag":"\"f6b684a68ef1c4d4f882cbde29bd2ec4\""},"messageAttributes":{"dataBrokerId":"60b4ee00619556130762b437","groupId":"60b4ee00514879be812715c5","requestId":"8eaeb312-55d3-4eb9-a507-4ad1a181d131","type":"update","approximateReceiveCount":"1"}}

Any ideas on how to solve this?

Thanks!

Alexandre

Re: Cloud Sync databroker fails to update

darb0505 — Tue, 27 Jul 2021 05:23:42 GMT

Hi @AlexandreOliveira,

Not sure if you are still running into this issue but it looks like there may be an issue with the self signed CA. Unsure if it is expired normally the databroker log would say certificate has expired for the reason. Did you see any errors when trying to start a Cloud sync relationship?

Also feel free to contact NetApp Technical Support and open a support case for this issue.

Thanks

Brad

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Cloud Sync databroker fails to update

Re: Cloud Sync databroker fails to update