topic Re: Failed to load accounts in NetApp Console

Failed to load accounts

Argie — Wed, 04 Jun 2025 10:21:58 GMT

Cannot Access my AWS Cluster via Cloud Manager. I tried from Cloud Central and also from within my network.

Cloud central = I get "Failed to load accounts" message

From the Web Interface within our network " I get a proxy box"

Yesterday, I did update the SSL certificates that expired on the cluster.

Help please.

jsuarezs — Tue, 27 Jul 2021 15:33:26 GMT

Hello!

I'm not sure if I understood correctly but you can try to enable again web services inside ONTAP cluster to see if that solves the issue.

::> vserver services web modify -vserver <cluster-SVM> -name sysmgr -enabled false

::> vserver services web modify -vserver <cluster-SVM> -name sysmgr -enabled true

Regards,

Javi.

tahmad — Tue, 10 Aug 2021 04:24:52 GMT

Hello @Argie , How was your issue resolved?