topic Re: On-Prem Connector discovery: Connection attempt to x.x.x.x:443 failed in NetApp Console

On-Prem Connector discovery: Connection attempt to x.x.x.x:443 failed

Tava — Wed, 04 Jun 2025 09:51:52 GMT

Hello, I did fresh install from version 3.9.26 to hardware redhat 8.7. No complains and I can access GUI.

Port between linux and netapp are opened for in/out. I have checked that port 443 is open to my netapp by telnetting to it from linux. It answers:

telnet x.x.x.x 443

Trying x.x.x.x...
Connected to x.x.x.x.
Escape character is '^]'.

When I'm adding that netapp to my environment, I get :

Discover On-Premises ONTAP Failed.Show Less

Connection attempt to x.x.x.x:443 failed

I can access this netapp system manager from that linux via browser with https. Same account and password (admin-levels).

What could be wrong?

Re: On-Prem Connector discovery: Connection attempt to x.x.x.x:443 failed

Ontapforrum — Fri, 17 Mar 2023 13:22:17 GMT

Please check if any of these links help.

https://github.com/NetAppDocs/cloud-manager-setup-admin/blob/main/reference-limitations.adoc
https://kb.netapp.com/Advice_and_Troubleshooting/Cloud_Services/Cloud_Manager/Cloud_Manager_-_Message_%22Connection_attempt_to_x.x.x.x%3A443_failed%22_is_seen_when_trying_to_enter_On-premise_Working_Environment
https://kb.netapp.com/Advice_and_Troubleshooting/Cloud_Services/Cloud_Manager/Cloud_Manager_shows_inactive_as_Connector_IP_range_in_172.x.x.x_conflict_with_docker_network

NetApp support:
https://docs.netapp.com/us-en/cloud-manager-file-cache/task-get-help.html#self-support