Scanners showing as inactive in DataSense Configuration

DanielBrady — Wed, 04 Jun 2025 09:49:54 GMT

Hi,

probably been asked before, I've followed the docs and deployed two onPrem scanner hosts. OS is Centos Stream 8. Both appear to work, the add_node.sh script completes successfully. In the CloudManager/Configuration page both show up as inactive with different error messages:

Scanner 1:

A connection between the scanning manager and the scanner node is established,but the scanner node is not running properly, and as a result may have had stopped the scanning process

Scanner 2:

The scanner node server is up, but is unable to join the DataSense network.

Both the Master and connector are hosted in AWS and from what I can see all required ports are open.

Thanks in Advance

Re: Scanners showing as inactive in DataSense Configuration

RossC — Wed, 14 Jun 2023 01:00:05 GMT

Hi @DanielBrady

Apologies that no one from the community has been able to answer your DataSense query.

I would suggest you reach out to support via BlueXP so someone can help you out with getting this setup.

topic Scanners showing as inactive in DataSense Configuration in NetApp Console

Scanners showing as inactive in DataSense Configuration

Re: Scanners showing as inactive in DataSense Configuration