On-prem BlueXP connector install failing

AndrewPDX — Fri, 21 Mar 2025 19:09:32 GMT

Hi all,

For some reason my first post was marked as spam..trying again?

I've been attempting to install the on-prem BlueXP connector for a few days and have so far not been successful. Every attempt so far has resulted in the install failing with:

Waiting for OCCM, It may take few minutes Timed out waiting for http://localhost/service-manager/isHealthy

I've done everything I can to verify that our on-prem environment meets the requirements. My local config is:

Ubuntu 24.04.2 LTS VM
Docker Engine 28.0.1
SELinux disabled
Confirmed network connectivity to all required endpoints

The full install:

[✔] Detect container runtime Container runtime detected : docker [✔] Verifying root permissions [✔] Verifying memory OK [✔] Verifying CPU OK [✔] Verifying Docker version OK 28.0.1 [✔] Verify Docker service is enabled OK [✔] Verifying network OK .---------------------------------------------------------------------. | URL | status | |------------------------------------------------------------+--------| |------------------------------------------------------------+--------| | https://cloudmanager.cloud.netapp.com/tenancy/health | OK | |------------------------------------------------------------+--------| | https://stream.cloudmanager.cloud.netapp.com | OK | |------------------------------------------------------------+--------| | https://cloudmanagerinfraprod.azurecr.io | OK | |------------------------------------------------------------+--------| | https://production-artifacts.cloudmanager.cloud.netapp.com | OK | '---------------------------------------------------------------------' [✔] Extracting service manager binary OK Extracted to /opt/application/netapp/service-manager-2 [✔] Extracting service manager service OK Extracted to /opt/application/netapp/service-manager-2 [✔] Extracting docker-compose OK Extracted to /usr/bin/ [✔] Setting docker-compose executable OK [✔] Verifying docker-compose-plugin version OK 2.33.1 [✔] Setting configuration OK [✔] Update OS and Docker daemon settings OK Skipped because no proxy [✔] Installing Service OK [✖] Waiting for OCCM, It may take few minutes Timed out waiting for http://localhost/service-manager/isHealthy

I've attempted installing versions 3.9.45 and 3.9.49, both with the same result. The install log is unfortunately also not very helpful:

[INFO] 2025-03-21T16:55:34.318Z {"title":"Detect container runtime","success":true,"successText":"Container runtime detected : docker","data":"docker"} [INFO] 2025-03-21T16:55:34.318Z {"title":"Verifying root permissions","success":true} [INFO] 2025-03-21T16:55:34.319Z {"title":"Verifying memory","success":true,"successText":"OK","data":{"totalMemory":14606827520,"totalMemoryMb":13930,"minMem oryBytes":13958643712,"minMemoryMB":13312}} [INFO] 2025-03-21T16:55:34.320Z {"title":"Verifying CPU","success":true,"successText":"OK","data":{"cpuCores":8,"minCpuCores":4}} [INFO] 2025-03-21T16:55:34.346Z {"title":"Verifying Docker version","success":true,"successText":"OK","successDebug":"28.0.1","data":{"containerRuntimeVersio n":"28.0.1"}} [INFO] 2025-03-21T16:55:34.354Z {"title":"Verify Docker service is enabled","success":true,"successText":"OK"} [INFO] 2025-03-21T16:55:35.477Z {"title":"Verifying network","success":true,"successText":"OK","successDebug":"\u001b[90m.----------------------------------- ----------------------------------.\u001b[39m\n\u001b[90m|\u001b[39m\u001b[1m URL \u001b[22m\u001b[90m |\u001b[39m\u001b[1m status \u001b[22m\u001b[90m|\u001b[39m\n\u001b[90m|------------------------------------------------------------+--------|\u001b[39m\n\u0 01b[90m|\u001b[39m https://support.netapp.com \u001b[90m|\u001b[39m \u001b[32mOK\u001b[39m \u001b[90m|\u001b[39m\n\u001b[ 90m|------------------------------------------------------------+--------|\u001b[39m\n\u001b[90m|\u001b[39m https://cloudmanager.cloud.netapp.com/tenancy/hea lth \u001b[90m|\u001b[39m \u001b[32mOK\u001b[39m \u001b[90m|\u001b[39m\n\u001b[90m|------------------------------------------------------------+--- -----|\u001b[39m\n\u001b[90m|\u001b[39m https://stream.cloudmanager.cloud.netapp.com \u001b[90m|\u001b[39m \u001b[32mOK\u001b[39m \u001b[90 m|\u001b[39m\n\u001b[90m|------------------------------------------------------------+--------|\u001b[39m\n\u001b[90m|\u001b[39m https://cloudmanagerinfrapro d.azurecr.io \u001b[90m|\u001b[39m \u001b[32mOK\u001b[39m \u001b[90m|\u001b[39m\n\u001b[90m|------------------------------------------- -----------------+--------|\u001b[39m\n\u001b[90m|\u001b[39m https://production-artifacts.cloudmanager.cloud.netapp.com \u001b[90m|\u001b[39m \u001b[32mOK\u0 01b[39m \u001b[90m|\u001b[39m\n\u001b[90m'---------------------------------------------------------------------'\u001b[39m","data":[{"success":true,"requ iredUrl":{"url":"https://support.netapp.com","expectedStatus":[200]},"status":200,"text":"OK"},{"success":true,"requiredUrl":{"url":"https://cloudmanager.clo ud.netapp.com/tenancy/health","expectedStatus":[200]},"status":200,"text":"OK"},{"success":true,"requiredUrl":{"url":"https://stream.cloudmanager.cloud.netap p.com","expectedStatus":[200,403]},"status":403,"text":"OK"},{"success":true,"requiredUrl":{"url":"https://cloudmanagerinfraprod.azurecr.io","expectedStatus" :[200,404]},"status":404,"text":"OK"},{"success":true,"requiredUrl":{"url":"https://production-artifacts.cloudmanager.cloud.netapp.com","expectedStatus":[200 ,401]},"status":401,"text":"OK"}]} [INFO] 2025-03-21T16:55:35.880Z {"title":"Extracting service manager binary","success":true,"successText":"OK","successDebug":"Extracted to /opt/application/ netapp/service-manager-2","data":{"status":0,"stderr":"","stdout":"sm2\n","cmdline":"bash -c set -euo pipefail; tar -xzvf <(tail -c +44830527 /home/agoss/Blu eXP-Connector-Cloud-v3.9.45 | head -c 18863445)"}} [INFO] 2025-03-21T16:55:35.888Z {"title":"Extracting service manager service","success":true,"successText":"OK","successDebug":"Extracted to /opt/application /netapp/service-manager-2","data":{"status":0,"stderr":"","stdout":"netapp-service-manager.service\nuninstall.sh\n","cmdline":"bash -c set -euo pipefail; tar -xzvf <(tail -c +63693972 /home/agoss/BlueXP-Connector-Cloud-v3.9.45 | head -c 999)"}} [INFO] 2025-03-21T16:55:35.999Z {"title":"Extracting docker-compose","success":true,"successText":"OK","successDebug":"Extracted to /usr/bin/","data":{"statu s":0,"stderr":"","stdout":"docker-compose\n","cmdline":"bash -c set -euo pipefail; tar -xzvf <(tail -c +63694971 /home/agoss/BlueXP-Connector-Cloud-v3.9.45 | head -c 12583602)"}} [INFO] 2025-03-21T16:55:36.002Z {"title":"Setting docker-compose executable","success":true,"successText":"OK","data":{"stdout":"","stderr":"","status":0,"cm dline":"chmod +x /usr/bin/docker-compose"}} [INFO] 2025-03-21T16:55:36.180Z {"title":"Verifying docker-compose-plugin version","success":true,"successText":"OK","successDebug":"2.33.1","data":{"compose Version":"2.33.1"}} [INFO] 2025-03-21T16:55:36.181Z {"title":"Setting configuration","success":true,"successText":"OK","data":{"environment":"production","version":"3.0.69"}} [INFO] 2025-03-21T16:55:36.209Z {"title":"Update OS and Docker daemon settings","success":true,"successText":"OK","successDebug":"Skipped because no proxy"} [INFO] 2025-03-21T16:55:36.632Z {"title":"Installing Service","success":true,"successText":"OK"} [INFO] 2025-03-21T17:05:38.252Z {"title":"Waiting for OCCM, It may take few minutes","success":false,"errorTitle":"Timed out waiting for http://localhost/ser vice-manager/isHealthy","errorDescription":"Waited for 600 seconds","data":{"success":false,"requiredUrl":{"url":"http://localhost/service-manager/isHealthy" ,"expectedStatus":[200]},"status":503,"text":"Wrong status code 503, expected one of [200]"}}

I'm able to access the connector via the host IP, but it gives me the

Failed to initialize UI.Show Less Service Unavailable

error.

I've also verified that the docker containers are running and the interfaces are forwarded correctly:

CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 8ff727acdb68 cloudmanagerinfraprod.azurecr.io/cloudmanager_traefik:production-5b1a77f-36-S "/conf/entrypoint.sh…" 2 hours ago Up 2 hours 0.0.0.0:80->80/tcp, [::]:80->80/tcp, 0.0.0.0:443->443/tcp, [::]:443->443/tcp cloudmanager_traefik b12425740c56 cloudmanagerinfraprod.azurecr.io/cloudmanager_credentials:fcb367c-87-S "java -XX:+UnlockExp…" 2 hours ago Up 2 hours 127.0.0.1:3001->80/tcp cloudmanager_credentials 17468851a4e5 cloudmanagerinfraprod.azurecr.io/cloudmanager_static-file-server:production-ad572da-103-S "/etc/nginx/entrypoi…" 2 hours ago Up 2 hours 80/tcp, 8888/tcp cloudmanager_static-file-server

At this point I'm really at a loss, so any help would be appreciated!

topic On-prem BlueXP connector install failing in NetApp Console

On-prem BlueXP connector install failing