HTTP 500 error for all NetApp ONTAP Data Management Software collectors

xandervanegmond — Wed, 04 Jun 2025 12:40:34 GMT

We are testing NCI and it seems to work fine for the most part.

I was unable to add our HyperV environment due to some http 500 error, which I assumed had something to do with our network configuration.

However after about 2 weeks, AU stopped being able to collect data for all our ONTAP systems, also with http error 500:

Internal error: Cannot update server (Failed to execute the http method for request https://xxxxx-yyy-zzzz-aaaa-bbbbbbb.c01.cloudinsights.netapp.com/compose/originatorUpdate/SANSCREEN/22 500 error is Internal Server Error)

I tried installing a new AU, but all ONTAP collectors there showed the exact same error, except for the last number behind SANSCREEN, which seems to be related to the collector added to NCI.

The logging on the AU itself doesn't show much more than that error as well, so troubleshooting is very difficult.

Anyone ever had this kind of issue?

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HTTP 500 error for all NetApp ONTAP Data Management Software collectors