topic Re: Cloud Insight Telegraf installation on Linux /etc/telegraf/telegraf.conf is empty in Data Infrastructure Insights

Cloud Insight Telegraf installation on Linux /etc/telegraf/telegraf.conf is empty

Bernadette — Wed, 04 Jun 2025 10:09:23 GMT

Hello, after a new installation on a server I see the telegraf.conf beeing empty.
Installation did not report any error. Service started but nothing happens. No error messages visible to me. (same behavior on 3 different installations)

steps performed:

sudo -su

proxy configuration (export & /etc/default/telegraf)

Agent installation (finished without error)

does anyone know how to solve this ? or how to open a support ticket 🙂
thx

Re: Cloud Insight Telegraf installation on Linux /etc/telegraf/telegraf.conf is empty

elementx — Fri, 05 Nov 2021 04:49:15 GMT

Maybe you didn't disable SELinux (https://docs.netapp.com/us-en/cloudinsights/task_troubleshooting_linux_acquisition_unit_problems.html).

Help:

https://docs.netapp.com/us-en/cloudinsights/task_troubleshooting_general_problems.html (bottom of the page)

https://docs.netapp.com/us-en/cloudinsights/concept_requesting_support.html

Re: Cloud Insight Telegraf installation on Linux /etc/telegraf/telegraf.conf is empty

Bernadette — Fri, 05 Nov 2021 11:35:14 GMT

Hello, thanks for your reply.
I have the problems while installing the datacollector agent on a Linux (RHEL7), not with acquisition unit (acquisition unit is working fine).

2 rhel7.4 physical server where the agent has been installed appeared immediately on the CI , but on 3 virtual server with 7.9 /7.8 the agent appearing on cloud insights.
No difference in the output of the troubleshooting agent installation: https://kb.netapp.com/Advice_and_Troubleshooting/Cloud_Services/Cloud_Insights/Cloud_Insight_Telegraf_agent_installation%2C_verification_and_troubleshooting

unfortunately I am still in the trial mode...

Re: Cloud Insight Telegraf installation on Linux /etc/telegraf/telegraf.conf is empty

elementx — Fri, 05 Nov 2021 11:44:43 GMT

Ah, I see. You installed curl, sudo, ping, sha256sum, and dmidecode with yum, right?

You can still reach out to NetApp Support:

You can access support options in Cloud Insights by clicking on Help > Support. The support options available to you depend on whether you are in Trial mode or Subscription mode.

https://docs.netapp.com/us-en/cloudinsights/concept_requesting_support.html