topic Re: StorageGRID problem when connecting through AU server in Data Infrastructure Insights

StorageGRID problem when connecting through AU server

sanbre — Wed, 04 Jun 2025 09:56:40 GMT

Hi,

got all ONTAP and E-series in CI, only thing that doesn't work is StorageGRID.

Really tried everything to exclude firewalls etc., but the error remains the same:

Error retrieving data: Failed to execute request: example-s3.com:443 failed to respond: POST https://example-s3.com:443/api/v1/authorize HTTP/1.1

StorageGRID is running on version 11.5.0.7-20220309.1332.111f8a6, both local as public addresses give the same end result.

Does anyone have any idea what's going wrong?

Regards,

Sander

Re: StorageGRID problem when connecting through AU server

aronk — Tue, 11 Oct 2022 13:20:16 GMT

Are you pointing CI data collector to the S3 endpoint or the admin node management UI. This should point to the admin node management, not the S3 endpoint.

Re: StorageGRID problem when connecting through AU server

sanbre — Tue, 11 Oct 2022 13:45:38 GMT

Hi,

thanks for your fast reply, no, i'm connecting to the management end-point of the admin node, NOT the S3 endpoint address. Both local and public ip's give the same result.

Regards,

Sander

Re: StorageGRID problem when connecting through AU server

aronk — Tue, 11 Oct 2022 14:13:08 GMT

What permissions have you configured in SG for the account CI is using?

Re: StorageGRID problem when connecting through AU server

sanbre — Tue, 11 Oct 2022 14:32:08 GMT

These should be okay...

Re: StorageGRID problem when connecting through AU server

aronk — Tue, 11 Oct 2022 15:01:49 GMT

yes, that should work. It still looks to me that it is trying to connect to the S3 endpoint instead of the management api endpoint.

Re: StorageGRID problem when connecting through AU server

sanbre — Fri, 21 Oct 2022 13:51:09 GMT

Okay, we went through our PFsense and added a rule, since then it connects smoothly.