topic About Software Support for Cloud ONTAP in Cloud Volumes ONTAP

About Software Support for Cloud ONTAP

kaneko — Thu, 05 Jun 2025 04:50:38 GMT

Hi All,

I read Service Description.

<http://www.netapp.com/us/system/pdf-reader.aspx?cc=us&m=ds-cloud-ontap-subscription-aws.pdf&pdfUri=tcm:10-131910>

I have a question about support for Cloud ONTAP.

Can we support it using the local language as with cDOT by e-mail when my customer opened the support case?

Best regards

--kaneko

Re: About Software Support for Cloud ONTAP

Dawn_Hamel — Wed, 18 Mar 2015 14:47:19 GMT

If you are asking about native language when a support case it open, only English is supported at this time. All cases are open to either our RTP support facility or the Wichita support facility

Hope this answers your question!

Dawn

Re: About Software Support for Cloud ONTAP

kaneko — Fri, 20 Mar 2015 01:09:01 GMT

Dawn-san,

Thank you for your reply.

I appreciate your big help.

Best regards

--kaneko