topic Re: AWS marketplace charges due to NetApp Cloud Center in Cloud Volumes ONTAP

AWS marketplace charges due to NetApp Cloud Center

atsaya25 — Wed, 04 Jun 2025 10:47:15 GMT

Hi,

We got charged in AWS marketplace for "Cloud Manager Deploy & Manage NetApp cloud Data Service" from 16th to 21st October 2020, even when we were not using any of the services. We completely wiped our AWS accounts on 15th October and we noticed a sudden charges been implied for "Cloud Manager Deploy & Manage NetApp cloud Data Service". When we raised a case in AWS they asked us to get in touch with NetApp support and get it reimbursed as it was not an intended charge. We are trying to get in touch with NetApp support we are not able to get any sort of reply as we do not have the serial number of the instance (Cloud Manager) deployed in the AWS. Please help us resolve the issue.

Regards

Akchaiah

Re: AWS marketplace charges due to NetApp Cloud Center

AvivDeg — Fri, 30 Oct 2020 19:06:14 GMT

Hi,

It’s very strange.

can you please access cloudmanager.netapp.com -> bottom right side -> blue circle -> ask to check your charges on the chat?

I’ll check our backend to understand your exact charges

Re: AWS marketplace charges due to NetApp Cloud Center

amanda-m — Tue, 08 Dec 2020 18:08:10 GMT

Did you ever get an answer to this? If not, I can help out.