topic Re: Cloud Manager not able to reach Data Connector in Cloud Volumes ONTAP

Cloud Manager not able to reach Data Connector

GurcharanS — Wed, 04 Jun 2025 10:21:18 GMT

Hi,

I'm configuring the connector & cloud manager service on-prem and having difficulty with the Cloud Manager not connecting to the Connector.

Both are able to reach out to the internet without having to go thru a proxy (eg. both are subscribed to Redhat and are able to pull down updates).

The connector has been configured and the on-prem ONTAP cluster details successfully collated.

I've gone thru the set-up guide and is it required to go thru steps 3-6 on the GUI (the guide suggests that there should be an 'Activate Data Sense' widget visible) and just proceed to step 7 and run the installation script on the Cloud Manager server ( which requires the details of the Connector server to be input manually)?

Deploying the Cloud Data Sense instance on premises

https://docs.netapp.com/us-en/occm/task_deploy_cloud_compliance.html#deploying-the-cloud-data-sense-instance-on-premises

Re: Cloud Manager not able to reach Data Connector

cruxrealm — Fri, 18 Jun 2021 15:12:33 GMT

Which cloud service provider are you using?

Re: Cloud Manager not able to reach Data Connector

GurcharanS — Fri, 18 Jun 2021 16:12:24 GMT

The Cloud Manager is on-prem as well.

The Data Sense component is reporting that my browser isn't able to access the Connector (although both servers are on the same subnet).

Re: Cloud Manager not able to reach Data Connector

yossi — Sat, 19 Jun 2021 15:48:08 GMT

Hi,

Please connect me yossi@netapp.com

We will take a look on that issue. Its seems that something not working with Data Sense container. We will have to access the connector via SSH

Thanks

Re: Cloud Manager not able to reach Data Connector

GurcharanS — Mon, 21 Jun 2021 10:27:03 GMT

Hi Yossi,

Many thanks for responding.

I will contact you via your email address - can you please confirm what timezone you are in as I'm based in London (UK).

Thanks.