topic Can't ssh to OnTap Cloud cluster in Cloud Volumes ONTAP

Can't ssh to OnTap Cloud cluster

Argie — Wed, 04 Jun 2025 13:49:24 GMT

I open Putty and connect to the OnTap cloud cluster using the cluster-mgmt ip address.

Enter the correct username and password and the connection is rejected.

If I entered the incorrect password, the cluster returns Access denied. So the connection is there.

Same thing using node mgmt IP.

Any ideas?

Thanks,

Re: Can't ssh to OnTap Cloud cluster

yaronh — Fri, 13 Apr 2018 04:37:24 GMT

Please check how your instance was created. In all likelihood you have selected the option to conncet to the instance with keypair access rather than password.

Try admin as user with your keypir.

Yaron Haimoshn
Manager, Cloud Solutions Architecture

Re: Can't ssh to OnTap Cloud cluster

Argie — Fri, 13 Apr 2018 13:17:59 GMT

We use Cloud Manager to build our instance. We did use a keypair but should SSH allow me to login using my Netapp OnTap credentials?

Regards,