topic Re: NetApp XCP service failed on Linux in General Discussion

NetApp XCP service failed on Linux

Palmer01 — Wed, 04 Jun 2025 09:52:07 GMT

Hi All,

I am part of a data migration project to move large amount +- 20TB data from NetApp to NetApp. I have configured and mounted the CIF shares on the source and target NetApp FAS 8020 Storage.

I am trying to install XCP File Analystics on Rocky Linux 9 box, I was able to activate xcp and install the required services (HTTPD and Postgresql). However the service xcp is failing with errors. see below outcome of "service xcp status" command. I have attached here the xcp logdump.log file. I have followed the instructions on the guide so I am not sure what I am missing.

[ root@localhost home]# service xcp status

Redirecting to /bin/systemctl status xcp.service xcp.service - XCP systemd service.
Loaded: loaded (/etc/systemd/system/xcp.service; enabled; vendor preset: disabled)
Active: (Result: exit-code) since Tue 2023-03-07 03:40:06 EST; lh 38min ago
Duration: 3.858s
Process: 134542 ExecStart=/bin/bash -ce exec /usr/bin/xcp --listen » /opt/NetApp/xFiles/xcp/xcpfalogs/xcp_console.log 2>&13
Main PID: 134542 (code=exited, status=l/FAILURE)
CPU: 3.757s
Mar 07 03:40:02 localhost.localdomain systemd[l]: Started XCP systemd service..
Mar 07 03:40:06 localhost.localdomain systemd[l]: xcp.service: Main process exited, code=exited, status=l/FAILURE Mar 07 03:40:06 localhost.localdomain systemd[l]: xcp.service: Failed with result 'exit-code'.
Mar 07 03:40:06 localhost.localdomain systemd[l]: xcp.service: Consumed 3.757s CPU time.

Re: NetApp XCP service failed on Linux

Ontapforrum — Tue, 07 Mar 2023 10:57:25 GMT

Listed some help below, let us know if that helps. I haven't used this app but just wondering as you are doing CIFS migration, you could also try to install the file analytics on a windows box. Also, as I read, it is possible to run XCP SMB for data migration without installing XCP File Analytics in the Linux host.

NetApp XCP Service Fails to Start:
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/NetApp_XCP/NetApp_XCP_Service_Fails_to_Start

For this error, check this page:[xcp: ERROR: Catalog inaccessible: Cannot mount]
https://docs.netapp.com/us-en/xcp/xcp-troubleshoot-xcp-nfs.html#xcp-issues-and-solutions

XCP service is not starting:
https://docs.netapp.com/us-en/xcp/xcp-troubleshoot-xcp-file-analytics-errors.html

Can I run XCP SMB without installing XCP File Analytics in the Linux host?
https://kb.netapp.com/Advice_and_Troubleshooting/Data_Storage_Software/NetApp_XCP/Can_I_run_XCP_SMB__without_installing_XCP_File_Analytic_in_the_Linux_host

After mounting CIFS share on Rocky Linux, mount hangs/dies - NetApp Knowledge Base
For any urgent technical queries/issues related to XCP, contact:
NetApp Global Support https://www.netapp.com/us/contact-us/support.aspx.

https://xcp.netapp.com/

Re: NetApp XCP service failed on Linux

elementx — Tue, 07 Mar 2023 17:41:54 GMT

The error says NFS isn't accessible but according to your description you're not supposed to mount an NFS, but SMB, share.