Issue with Service now integration

Navaneethakrishnan — Wed, 04 Jun 2025 09:42:02 GMT

I am trying to integrate Netapp cluster with Service now, so that SNOW can do the discovery every day and I can build automation on that.

I just provided the IP address and the user credentials (User with RestAPI read-only access). I have tested the user by executing some API calls and I can able to see the results.

But from Service Now, discovery is getting failed with the below error

`Request not sent to uri= https://xx.xx.xxx.xxx/api/v1/edge-clusters : java.net.SocketException: Socket is closed`

I couldn't see this API in our ONTAP API's Swagger page.

Note:

In my cluster, TLS was enabled, and SSL was disabled (as recommended in SNOW document).

SNMP is still in enabled state, but from Service now, we mentioned not to use SNMP.

Anything I am missing here? Why I got that above error?

topic Issue with Service now integration in General Discussion

Issue with Service now integration