topic Re: Account support in General Discussion

Account support

Cold_Cloud_1 — Fri, 02 Aug 2024 17:37:04 GMT

Does Netapp have a general contact for Account rep/exec issues? Current account rep is located 3k+ miles away, would like to move to an account manager that is closer and more timely. Going on 7 weeks waiting for a quote for new hardware. Only contact at netapp I have is said account rep...

Re: Account support

chamfer — Wed, 14 Aug 2024 04:42:40 GMT

Hi @Cold_Cloud_1 , have you thought about going through a reseller? There are resellers who do all the quote work for you and they will chase up the NetApp Account rep/exec.

This is how you can get started:

Find a partner here https://www.netapp.com/partners/partner-connect/
Contact them (if you know them) OR fill out the form here https://www.netapp.com/partners/partner-connect/get-in-touch-with-a-partner/

I am sorry that you are not getting the support that you need form your NetApp account rep/exec.

Re: Account support

Cold_Cloud_1 — Wed, 14 Aug 2024 15:34:08 GMT

Unfortunately already do go through a reseller and they are not the best either, not my choice to pick them. Waited 6 months for a quote on a standard order disk shelf

Re: Account support

Drew_C — Wed, 14 Aug 2024 22:39:00 GMT

I've emailed the person here at NetApp listed as your account rep and asked him to contact you.