topic Re: Netapp Mini-usb Serial console issue Netapp 2712 in General Discussion

Netapp Mini-usb Serial console issue Netapp 2712

asachuk — Wed, 20 Mar 2019 14:00:08 GMT

Hi All! I need a help with mini-usb serial console cable.

I have Netapp e 2712 with 6600series disk shelf.

Do you know what serial cable i shuld use to get access to console? I have tried a lot of different variations

1) Cisco USB-to-Mini USB, (WIN10, OSX, Linux Ubuntu) nothing work.

Error (unknown usb device needs more power than the port can supply) after that usb port stuck.

2)USB - RS232 + NULL MODEM F/F + RS232 -USB + USB-to-Mini-USB-adapter.

and somo more few crazy ideas.

I have asked google a lot but i can`t find any informarion about that adapter.

Could you please advice what type of cable should I use and can i buy that cable online?

Thank you for help.

Re: Netapp Mini-usb Serial console issue Netapp 2712

SpindleNinja — Thu, 21 Mar 2019 13:19:25 GMT

The serial cable is usually resevered for support only, why are you trying to connect to it?

The cable is just a standard DB9/mini-usb I recall the 27xx series being 8-n-1-9600 connection settings for serial.

Re: Netapp Mini-usb Serial console issue Netapp 2712

asachuk — Fri, 22 Mar 2019 13:33:40 GMT

Password was lost by old administrator. Console cable was lost too.

I bought SARTORIUS YCC03-D09 MINI USB DATA CABLE WITH RS232 but still cant get access to device.

I have tried different speed and key board combinations:

1) 8-n-1-9600 flow control None

2)8-n-1-9600 flow control Xon/Xoff

3)8-n-115200 flow control None

4) 8-n-1-115200 flow control Xon/Xoff

I didnt get comand promt at putty window.

I didn press reset button because we have sensitive data on that storage

Re: Netapp Mini-usb Serial console issue Netapp 2712

SpindleNinja — Fri, 22 Mar 2019 20:18:58 GMT

As far as I know it's just a normal serial cable DB9. Have you tried another PC?

And have you opened a ticket with support for the PW recovery?

Re: Netapp Mini-usb Serial console issue Netapp 2712

asachuk — Fri, 22 Mar 2019 22:16:18 GMT

I don`t have direct netapp support. Don`t ask why, please. I got that system as is.

Re: Netapp Mini-usb Serial console issue Netapp 2712

Cris_1972 — Sun, 15 Jan 2023 12:20:32 GMT

Hi I have the same problem, have a storage and need to delete the data before we dispose of it.
Have you found the way to connect with USB console cable.
Thanks

Re: Netapp Mini-usb Serial console issue Netapp 2712

asachuk — Sun, 15 Jan 2023 16:41:50 GMT

For the current storage I pressed the “reset”button on the controller and got admin privileged access then made all necessary changes.