topic Re: XCP File Analytics - XCP Gui failed in authentication in General Discussion

XCP File Analytics - XCP Gui failed in authentication

aham_team — Wed, 04 Jun 2025 11:05:42 GMT

I am working on a project to find unnecessary data ( like games, photos and videos ) in cifs and nfs shares in our environment.

I am using XCP 1.6 File Analytics

I installed the package with the offline license on my Red Hat 7.6 server and it worked just fine after following the user guide for installation . The problem is the authentication that fails while trying to sign in the web site of the xcp file analytics with "admin" user. I'm certain the password is correct, I reseted the password for 3 times and even deleted, installed and configured the xcp again on server. I saw in that the hash changes in the db when I change the password so it is not the problem. I tried the default netapp passwords too. I think the problem is with the connection between the site and the db but I'm not sure what the problem is .

PostgreSQL version:

postgres (PostgreSQL) 9.2.24

Someone had this problem too?

Any help would be appreciated

Thanks

Re: XCP File Analytics - XCP Gui failed in authentication

Rahul5 — Thu, 11 Jun 2020 17:49:47 GMT

This can happen if backend XCP service or database service is not running. I would also reset the DB password.

Re: XCP File Analytics - XCP Gui failed in authentication

aham_team — Sun, 14 Jun 2020 07:18:01 GMT

Thanks for answering,
All services are active and I changed the DB password and still have the same problem @Rahul5

Re: XCP File Analytics - XCP Gui failed in authentication

evelez — Tue, 23 Jun 2020 21:10:50 GMT

i had the same problem and found that downloaded package was corrupted. I downloaded package again and ran configure.sh to remove packages. re-ran configure.sh to reinstall packages again, after that i was able to login.

Re: XCP File Analytics - XCP Gui failed in authentication

sedward00 — Fri, 17 Jul 2020 17:11:49 GMT

Have you found a solution? I'm experiencing the same as well and reinstalling everything does not resolve it.

Re: XCP File Analytics - XCP Gui failed in authentication

evelez — Fri, 17 Jul 2020 17:47:21 GMT

Sorry no. gave up waiting for next release to see if they fix GUI problem.

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Re: XCP File Analytics - XCP Gui failed in authentication

aham_team — Thu, 24 Sep 2020 10:25:09 GMT

Did not find any solution to this problem, sorry.