topic Unable to retrieve required performance counters from AutoSupport to generate the graph in Active IQ and AutoSupport Discussions https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Unable-to-retrieve-required-performance-counters-from-AutoSupport-to-generate/m-p/67634#M1024 <HTML><HEAD></HEAD><BODY><P>Can someone tell me what this error messages means. For one of my customers when they look at there performance section on the FITNESS DASHBOARD they see this error message:</P><P></P><P class="x-panel-body fd-performpnl x-panel-body-default x-layout-fit" id="portlet-4-body"></P><DIV style="padding: 5px;"><STRONG>Unable to retrieve required performance counters from AutoSupport to generate the graph</STRONG></DIV><P></P><DIV style="padding: 5px;"> </DIV><P>This customer has some MetroCluster and they can see data when looking at the performance section on the FITNESS DASHBOARD, but for non MetroCluster system they cannot. Any idea what happening.</P><P></P><P>QUESTION: How to get the performance data to show up for there non MetroCluster systems? And what does this messages mean?</P></BODY></HTML> Thu, 05 Jun 2025 05:30:38 GMT geraldr 2025-06-05T05:30:38Z Unable to retrieve required performance counters from AutoSupport to generate the graph https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Unable-to-retrieve-required-performance-counters-from-AutoSupport-to-generate/m-p/67634#M1024 <HTML><HEAD></HEAD><BODY><P>Can someone tell me what this error messages means. For one of my customers when they look at there performance section on the FITNESS DASHBOARD they see this error message:</P><P></P><P class="x-panel-body fd-performpnl x-panel-body-default x-layout-fit" id="portlet-4-body"></P><DIV style="padding: 5px;"><STRONG>Unable to retrieve required performance counters from AutoSupport to generate the graph</STRONG></DIV><P></P><DIV style="padding: 5px;"> </DIV><P>This customer has some MetroCluster and they can see data when looking at the performance section on the FITNESS DASHBOARD, but for non MetroCluster system they cannot. Any idea what happening.</P><P></P><P>QUESTION: How to get the performance data to show up for there non MetroCluster systems? And what does this messages mean?</P></BODY></HTML> Thu, 05 Jun 2025 05:30:38 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Unable-to-retrieve-required-performance-counters-from-AutoSupport-to-generate/m-p/67634#M1024 geraldr 2025-06-05T05:30:38Z Re: Unable to retrieve required performance counters from AutoSupport to generate the graph https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Unable-to-retrieve-required-performance-counters-from-AutoSupport-to-generate/m-p/67637#M1025 <HTML><HEAD></HEAD><BODY><P>options autosupport.performance_data.enable on</P><P></P><P>wait for the next weekly ASUP (Sundays) and you should see it on Monday online at MyAutosupport.</P></BODY></HTML> Wed, 20 Aug 2014 21:37:29 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Unable-to-retrieve-required-performance-counters-from-AutoSupport-to-generate/m-p/67637#M1025 DOMINIC_WYSS 2014-08-20T21:37:29Z