topic Re: ASUP's being fed back but Storage Eff. and Performance graphs unavailable. in Active IQ and AutoSupport Discussions

ASUP's being fed back but Storage Eff. and Performance graphs unavailable.

lamarca — Thu, 05 Jun 2025 07:11:00 GMT

IHAP who is looking at his partners controllers on the My Autosupport. But both the Storage Eff and Performance Graphs are not showing. Do we have documentation on what settings withing OnTap to make sure the right reports are being sent back to Netapp weekly to get us the right information on My AutoSupport.

Thanks in advance for the assistance.

Re: ASUP's being fed back but Storage Eff. and Performance graphs unavailable.

manir — Thu, 05 Aug 2010 05:01:30 GMT

Could you provide the system details(serial no or system id) for us to research?

Thank,

Manikandan R

Re: ASUP's being fed back but Storage Eff. and Performance graphs unavailable.

kawai — Thu, 05 Aug 2010 05:31:45 GMT

autosupport.performance_data.enable on

is the asup option that enables perf data to be send to NetApp. Since perf data package is fairly large, the email server gateway at the customer or along

the hop might reject the payload. But as Mani said, if you send us the serial number we can take alook.

thx

Kawai

Re: ASUP's being fed back but Storage Eff. and Performance graphs unavailable.

lamarca — Thu, 05 Aug 2010 15:35:12 GMT

OK - strange but the graphs are all now there today - the serial number was 70003928