topic What is an ASUP? in Active IQ and AutoSupport Discussions

What is an ASUP?

aiyappa — Thu, 05 Jun 2025 06:50:35 GMT

Please give me a proper understanding of an ASUP and how it works?

Thank you

What is an ASUP?

mohamme1 — Thu, 14 Jul 2011 10:59:53 GMT

Hi Aiyappa,

Kindly go through the below wikid link which gives you information on AutoSupport & How AutoSupport works.

http://wikid.netapp.com/w/AutoSupport/How_AutoSupport_works

Thanks,

Mohammed

What is an ASUP?

ern — Thu, 14 Jul 2011 13:54:43 GMT

In a nut shell, an AutoSupport is a collection of data from Data ONTAP when certain events happen, when a customer triggers it or at the end of the week that is sent back to NetApp and is used to help us proactively support the customer.

There is a good write up on the benefits found in the document: http://media.netapp.com/documents/wp-7027.pdf

There is a wonderful customer perspective blog entry that was done years ago called "NetApp AutoSupport Rocks" describing the merits. The archive of this can be found in: http://www.vmunix.com/mark/blog/archives/2006/01/23/netapp-autosupport-rocks/

What is an ASUP?

andris — Thu, 14 Jul 2011 14:39:27 GMT

For customers and partners, the NetApp Support site has a great resource page on AutoSupport.

http://now.netapp.com/NOW/knowledge/docs/olio/autosupport/

-Andris