topic Error in AutoSupport site in Active IQ and AutoSupport Discussions https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5122#M112 <HTML><HEAD></HEAD><BODY><P>When I look at my autosupport site, I see some stuff I would like to clear out, for example</P><P>it is reporting on 3 of our NetAPP that the power supply has failed. Which is a pretty panic item.</P><P>so drive out to the data center no power supplies show to be out, have other people look,</P><P>check the SysMgr, no issues nothing in any logs.</P><P></P><P>so is there a way to clear false positives out?</P><P></P><P>Thank you</P></BODY></HTML> Thu, 05 Jun 2025 05:49:01 GMT FRANK_KEOUGH 2025-06-05T05:49:01Z Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5122#M112 <HTML><HEAD></HEAD><BODY><P>When I look at my autosupport site, I see some stuff I would like to clear out, for example</P><P>it is reporting on 3 of our NetAPP that the power supply has failed. Which is a pretty panic item.</P><P>so drive out to the data center no power supplies show to be out, have other people look,</P><P>check the SysMgr, no issues nothing in any logs.</P><P></P><P>so is there a way to clear false positives out?</P><P></P><P>Thank you</P></BODY></HTML> Thu, 05 Jun 2025 05:49:01 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5122#M112 FRANK_KEOUGH 2025-06-05T05:49:01Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5127#M113 <HTML><HEAD></HEAD><BODY><P>There is a number of these false positives (many of them relating to faulty&nbsp; PSU) across multiple systems I have access to.</P><P></P><P>So it's a wider (&amp; annoying) issue NetApp should address.</P></BODY></HTML> Thu, 21 Nov 2013 18:08:39 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5127#M113 radek_kubka 2013-11-21T18:08:39Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5132#M114 <HTML><HEAD></HEAD><BODY><P>We apologize for the inconvenience of the false positives.&nbsp; We have identified all the issues and working to implement the fixes ASAP.&nbsp; </P></BODY></HTML> Thu, 21 Nov 2013 20:08:06 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5132#M114 mmcardle 2013-11-21T20:08:06Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5137#M115 <HTML><HEAD></HEAD><BODY><P>I also have this problem on a 3270 and 3240.&nbsp; I am unable to clear the error in AutoSupport.</P></BODY></HTML> Mon, 25 Nov 2013 15:37:52 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5137#M115 snate 2013-11-25T15:37:52Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5142#M116 <HTML><HEAD></HEAD><BODY><P>We are also seeing that shelf is operating with one power supply but this was a old message about 2months ago as the system was being installed we was testing system</P></BODY></HTML> Fri, 20 Dec 2013 21:20:30 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5142#M116 MENESHHARJI 2013-12-20T21:20:30Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5147#M117 <HTML><HEAD></HEAD><BODY><P>Hello Menesh, we have resolved the chassis power supply issue.&nbsp; We apologize for any inconvenience.&nbsp; </P></BODY></HTML> Tue, 24 Dec 2013 18:33:36 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5147#M117 mmcardle 2013-12-24T18:33:36Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5151#M118 <HTML><HEAD></HEAD><BODY><P>Hello Michael,</P><P></P><P>i'm still seeing these "false positive" errors in "MyAutosupport" of my customers.</P><P>Are you sure the problem has been resolved?</P><P></P><P>Regards</P></BODY></HTML> Tue, 07 Jan 2014 14:33:39 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5151#M118 HMAIBAUM_BECHTLE 2014-01-07T14:33:39Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5156#M119 <HTML><HEAD></HEAD><BODY><P>The errors are gone but under configuration still shows RISK eg 2</P></BODY></HTML> Tue, 07 Jan 2014 14:47:00 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5156#M119 MENESHHARJI 2014-01-07T14:47:00Z Re: Error in AutoSupport site https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5160#M120 <HTML><HEAD></HEAD><BODY><P>Hello Henrik,</P><P></P><P>The fix is scheduled to be deployed by the end of this week, please refresh your view after this weekend. </P><P></P><P> Thank you for your patience.</P><P></P><P>~ Mike</P></BODY></HTML> Tue, 07 Jan 2014 15:34:56 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Error-in-AutoSupport-site/m-p/5160#M120 mmcardle 2014-01-07T15:34:56Z