topic Autosupport error in Active IQ and AutoSupport Discussions https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport-error/m-p/80559#M1178 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P>Guru's please help me out with Autosupport error message:</P><P></P><P>we have a filer FAS3040 when i trigger an autosupport on my filer, we are unable to recieve the autosupports.</P><P></P><P>i see following message on the console:</P><P></P><P><SPAN style="font-family: Arial; font-size: 10pt;">Autosupport cannot connect to host 209.x.x.x&nbsp; (Network comm problem) for message: USER_TRIGGERED&nbsp; (TEST)</SPAN></P><P></P><P><SPAN style="font-family: Arial; font-size: 10pt;">1. i tested pinging the filer from mailserver &amp; netapp filer , ping test is success</SPAN></P><P><SPAN style="font-family: Arial; font-size: 10pt;">2. checked the settings on the mailserver, filer ip address is there.</SPAN></P><P><SPAN style="font-family: Arial; font-size: 10pt;">3. i have no problems with my SSH connection</SPAN></P><P><SPAN style="font-family: Arial; font-size: 10pt;">4. settings on autosupport </SPAN><SPAN style="font-family: Arial; font-size: 10pt;">option <SPAN style="font-family: Arial; font-size: 10pt;">autosupport.support.transport smtp</SPAN></SPAN></P><P></P><P></P><P>please let me know what's wrong on with my autosupport settings.</P></BODY></HTML> Thu, 05 Jun 2025 07:10:08 GMT love_netapp 2025-06-05T07:10:08Z Autosupport error https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport-error/m-p/80559#M1178 <HTML><HEAD></HEAD><BODY><P>Hello,</P><P>Guru's please help me out with Autosupport error message:</P><P></P><P>we have a filer FAS3040 when i trigger an autosupport on my filer, we are unable to recieve the autosupports.</P><P></P><P>i see following message on the console:</P><P></P><P><SPAN style="font-family: Arial; font-size: 10pt;">Autosupport cannot connect to host 209.x.x.x&nbsp; (Network comm problem) for message: USER_TRIGGERED&nbsp; (TEST)</SPAN></P><P></P><P><SPAN style="font-family: Arial; font-size: 10pt;">1. i tested pinging the filer from mailserver &amp; netapp filer , ping test is success</SPAN></P><P><SPAN style="font-family: Arial; font-size: 10pt;">2. checked the settings on the mailserver, filer ip address is there.</SPAN></P><P><SPAN style="font-family: Arial; font-size: 10pt;">3. i have no problems with my SSH connection</SPAN></P><P><SPAN style="font-family: Arial; font-size: 10pt;">4. settings on autosupport </SPAN><SPAN style="font-family: Arial; font-size: 10pt;">option <SPAN style="font-family: Arial; font-size: 10pt;">autosupport.support.transport smtp</SPAN></SPAN></P><P></P><P></P><P>please let me know what's wrong on with my autosupport settings.</P></BODY></HTML> Thu, 05 Jun 2025 07:10:08 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport-error/m-p/80559#M1178 love_netapp 2025-06-05T07:10:08Z Re: Autosupport error https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport-error/m-p/80563#M1179 <HTML><HEAD></HEAD><BODY><P>I would recommend talk to NetApp support on this issue since it might involve some hands on troubleshooting.&nbsp; It is not an easy thing to debug via a community forum.</P><P></P><P>thx</P><P> Kawai </P></BODY></HTML> Mon, 23 Aug 2010 06:18:42 GMT https://community.netapp.com/t5/Active-IQ-and-AutoSupport-Discussions/Autosupport-error/m-p/80563#M1179 kawai 2010-08-23T06:18:42Z