topic Re: How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner in Active IQ and AutoSupport Discussions

How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner

VIRTUALLYMIKEB — Thu, 05 Jun 2025 04:57:22 GMT

As a NetApp Partner and Managed Service Provider for several of our NetApp clients, I've configured the autosupport.partner.to option to send us AutoSupports for our Managed Services clients. How can I use the body.7z attachments that come along with the MANAGEMENT_LOG and PERFORMANCE_LOG emails? I remember configuring these particular emails for a reason, but I've quite forgotton why and how I planned to use them.

I know I can log into the AutoSupport site and view the same information, but is it useful to receive these other emails? What can I do with them? Can I upload the attachments to an online NetApp tool for analysis, especially for performance?

Edit 1: Screenshot of the body.7z attachment from a PERFORMANCE_DATA email

Edit 2: Screenshot of the body.7z attachment from a MANAGEMENT_LOG email

Re: How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner

parisi — Tue, 17 Mar 2015 17:07:06 GMT

Management logs can be used to analyze issues with userspace applications such as mgwd, secd, etc. But there is no tool that parses them.

Perf data is generally outputted as XML or counter manager data. You might be able to leverage things like OnCommand to read them, but I'm not aware of other parsing tools available.

Re: How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner

AdamBergh_Veeam — Tue, 17 Mar 2015 18:36:15 GMT

I havn't found much use for any of the raw autosupport data being sent directly to me. I leverage sites like atp.netapp.com and the autosupport site for this type of data, as well as having a local OCUM server for more granular historical logs and performance data.

-Adam

Re: How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner

VIRTUALLYMIKEB — Tue, 17 Mar 2015 18:41:42 GMT

I had to look up the services you mention. I've never heard of them. I understand that without a parsing tool or script, it's difficult to do much with this data, except maybe cm_hourly_stats.

Re: How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner

VIRTUALLYMIKEB — Tue, 17 Mar 2015 18:43:19 GMT

So I've played with ATP, but haven't been blown away by its capabilities. I'm sure I'm using it wrong. Sometimes, I get no output at all. How, exactly, do you use ATP for your needs? Which files do you upload and how do you gather them?

Re: How to use AutoSupport MANAGEMENT_LOG and PERFORMANCE_LOG emails as a Partner

parisi — Tue, 17 Mar 2015 18:48:09 GMT

Luckily I have a blog post on some of those services. 😉

http://datacenterdude.com/netapp/netapp-cdot-rdb-epsilon/