Autosupport Issue

JEROME_B_DIAZ — Thu, 05 Jun 2025 04:36:11 GMT

Hi,

Im having issue in my autosupport it prompted " Wed Apr 8 06:38:43 GMT [PGA-StorageNSB:asup.post.drop:error]: AutoSupport message (HA Group Notification from PGA-StorageNSB (SYSTEM CONFIGURATION WARNING) WARNING) for host (0) was not posted to NetApp. The system will drop the message. ". And also i tried to change the transport protocol to smtp but we did not received any message came from the filer

options autosupport

autosupport.content complete (value might be overwritten in takeover)
autosupport.doit USER_TRIGGERED (test7)
autosupport.enable on (value might be overwritten in takeover)
autosupport.from mailadmin@prudentialguarantee.com (value might be overwritten in takeover)
autosupport.local_collection on (value might be overwritten in takeover)
autosupport.mailhost PGA-EMAIL2,4.2.2.2,8.8.8.8,135.1.3.132,135.1.0.254 (value might be overwritten in takeover)
autosupport.max_http_size 10485760 (value might be overwritten in takeover)
autosupport.max_smtp_size 5242880 (value might be overwritten in takeover)
autosupport.minimal.subject.id systemid (value might be overwritten in takeover)
autosupport.nht_data.enable on (value might be overwritten in takeover)
autosupport.noteto (value might be overwritten in takeover)
autosupport.ondemand.polling_interval 60 (value might be overwritten in takeover)
autosupport.ondemand.remotediag.state on (value might be overwritten in takeover)
autosupport.ondemand.server_url https://support.netapp.com/aods/asupmessage (value might be overwritten in takeover)
autosupport.ondemand.state on (value might be overwritten in takeover)
autosupport.partner.to (value might be overwritten in takeover)
autosupport.payload_format 7z (value might be overwritten in takeover)
autosupport.performance_data.doit DONT
autosupport.performance_data.enable on (value might be overwritten in takeover)
autosupport.periodic.tx_window 1h (value might be overwritten in takeover)
autosupport.retry.count 15 (value might be overwritten in takeover)
autosupport.retry.interval 4m (value might be overwritten in takeover)
autosupport.support.enable on (value might be overwritten in takeover)
autosupport.support.proxy (value might be overwritten in takeover)
autosupport.support.put_url support.netapp.com/put/AsupPut (value might be overwritten in takeover)
autosupport.support.reminder on (value might be overwritten in takeover)
autosupport.support.to autosupport@netapp.com (value might be overwritten in takeover)
autosupport.support.transport smtp (value might be overwritten in takeover)
autosupport.support.url support.netapp.com/asupprod/post/1.0/postAsup (value might be overwritten in takeover)
autosupport.throttle on (value might be overwritten in takeover)
autosupport.to tcombocar@yahoo.com.ph,pgait@prudentialguarantee.com,jerome.diaz@aisc.com.ph (value might be overwritten in takeover)
autosupport.validate_digital_certificate on (value might be overwritten in takeover)

all the ports in firewall are open and also I can ping the mailhost.

ThanksA
Jerome

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Autosupport Issue