topic Re: configuring netapp autosupport in Active IQ and AutoSupport Discussions

configuring netapp autosupport

ANTONIO_SIMULA — Thu, 05 Jun 2025 04:33:16 GMT

Dear, I have a problem in the configuration of AutoSupport on system Fas2520 single controller 8.2.3 7-mode.

autosupport.support.transport http

We test the send mail and I go back a email from asupprod@netapp.com

But when i go on my support\my product i see the status of autoSupport is offline .

How to resolve this ?

thanks

Antonio

Re: configuring netapp autosupport

amans — Thu, 16 Apr 2015 15:28:03 GMT

Hi Antonio

May I have the Serial Number?

Regards,

Aman

Re: configuring netapp autosupport

ANTONIO_SIMULA — Fri, 17 Apr 2015 13:23:33 GMT

Hi Amans, this is the s/n 211510000273

thanks

Antonio

Re: configuring netapp autosupport

amans — Fri, 17 Apr 2015 13:36:07 GMT

Thanks Antonio!

I see from 13th of April, it has started to post logs.The Autosupport Status will change to “Receiving” only after the Weekly log is generated and this will happen on Sunday.

You may also generate manual Weekly Log for the Autosupport Status to get changed to ‘Receiving’ with the following command:

options autosupport.doit WEEKLY_LOG

Regards

Aman

Re: configuring netapp autosupport

ANTONIO_SIMULA — Fri, 17 Apr 2015 13:45:05 GMT

thanks for your support

Regards

Antonio