topic Re: Autosupport Portlet not working? in Active IQ and AutoSupport Discussions

Autosupport Portlet not working?

nicholson_303 — Thu, 05 Jun 2025 04:21:59 GMT

I can't see my inventory in the Autosupport Portlet.

I opened a ticket and was told the system was going to be fixed overnight 5/5/15. It's still not working...

Would anyone know if when it's going to be fixed?

Re: Autosupport Portlet not working?

amans — Thu, 07 May 2015 17:33:50 GMT

Hi,

Could you provide me the old ticket details?

Regards,

Aman

Re: Autosupport Portlet not working?

nicholson_303 — Fri, 08 May 2015 14:09:55 GMT

Case No. 40981889

Long story short, when I click on one of the risks, it used to take us to our inventory page with stats, raw autosupport data, etc.

Re: Autosupport Portlet not working?

amans — Fri, 08 May 2015 19:15:25 GMT

David,

I see the case has been re-opened and CSR Team is working on the ticket.

Regards

Aman

Re: Autosupport Portlet not working?

nicholson_303 — Fri, 08 May 2015 19:17:20 GMT

Yep,

looks like the new date for the fix is 5/11/15.

Thanks

Re: Autosupport Portlet not working?

telecomguy — Tue, 12 May 2015 15:16:04 GMT

I'm having a similar issue. I noticed the issue on 5/9, and it is still occurring this morning. Is this a case by case basis, or is it a sitewide thing? Should I open a ticket if it is case by case basis?

Re: Autosupport Portlet not working?

amans — Tue, 12 May 2015 15:00:31 GMT

Hi,

This issue has impacted all the users and our Team is working internally to fix this.

There is an alternative way to view the Risks, please drop me an email @ aman.subba@netapp.com so that I can provide you the steps.

Regards

Aman

Re: Autosupport Portlet not working?

TESTLAB01 — Wed, 20 May 2015 09:22:53 GMT

Hi,

May I ask for the alternative steps to view the Risks or would you prefer I raise a ticket.

Regards Bruce

Re: Autosupport Portlet not working?

amans — Wed, 20 May 2015 11:35:25 GMT

Hi Bruce,

I have emailed you with the steps.

Regards,

Aman

Re: Autosupport Portlet not working?

aspencel123 — Wed, 27 May 2015 14:00:03 GMT

Still appears this is an issue. Any update estimate on a fix. I am not able to view any autosupport details

thanks

Angela

Re: Autosupport Portlet not working?

amans — Wed, 27 May 2015 14:06:52 GMT

This should get fixed on June release.

Thanks,

Aman

Re: Autosupport Portlet not working?

aspencel123 — Wed, 27 May 2015 14:41:53 GMT

Thanks Amans: Is there another way to generate an upgrade advisor? Manual steps?

Thanks

Angela

Re: Autosupport Portlet not working?

amans — Wed, 27 May 2015 14:44:29 GMT

Angela,

I will shortly send you an email with the steps.

Thanks,

Aman

Re: Autosupport Portlet not working?

seshuk — Fri, 29 May 2015 18:59:58 GMT

We are also facing the similar issue, can you please share the alternate steps to view the RISKS info

Re: Autosupport Portlet not working?

amans — Mon, 01 Jun 2015 11:22:06 GMT

Hi,

I am unable to trace your details. Could you email me @ aman.subba@netapp.com

Regards

Aman

Re: Autosupport Portlet not working?

greggerritsen — Mon, 08 Jun 2015 17:32:26 GMT

Is there any way you could email me the work around as well.

Greg Gerritsen

Re: Autosupport Portlet not working?

amans — Mon, 08 Jun 2015 18:15:31 GMT

Greg,

I have emailed you, please check your mailbox.

Thanks

Aman